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Untrustworthy and manipulative

This contractor is inscrupulous and not to be trusted. Stay away! Specifically: Manipulative change orders Resisting calls for clarification of costs Underestimate of fixture costs, calling 'mid-range' quality what is really low end quality Unwillingness to reveal...
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#2282631

Most importantly, we want to start out by further offering our sincerest apologies to our past client for their dissatisfaction with our services. We always aim for the upmost quality in both customer service/relations, as well as top quality craftsmanship in all of our projects.

The unfortunate requirement for a Change Order for this project was due to the factor that we discovered a Rot issue in the exterior wall of the bathroom, which urgently needed to be addressed. We completed the work to repair the rot damage as efficiently as possible, in order to keep costs down for the client. The clients were advised via a telephone call, followed by a FaceTime call, as they were away on holidays, prior to proceeding with the remediation, and were advised of how we would be charging for the remediation of the issue. There was clear communication with respect to this aspect of the project.

The client was also provided copies of all subcontractor’s invoices, and there was never an attempt to hide these costs in order to draw extra profit. We clearly communicate in our contracts if there will be a markup added onto any of our subcontractor’s invoices; however, for this project, we did not add any markup onto subcontractors invoices. Part of our service as the general contractor is that we have a trusted list of subcontractors who we have used on past projects, and trust will produce the top quality work we strive for. The discussion had with the clients to have other multiple subcontractors quote on their project was one in which we communicated to the clients that in our professional working opinion, the price that our subcontractors were quoting on their project was reasonable, and not overcharging.

As a quality contracting company, we take pride in the fact that we do not source the cheapest subcontractors to complete our projects. That being said, we also do not source the most expensive. In this case, we sourced the most trusted as we had discovered the issues per above, and needed it handled professionally to ensure the home was to code, safe and no further situations would be experienced down the road. The clients were only charged for hours spent working on their project.

This included time on site, but also time required to source materials, pickup materials, meet with subtrades and attend to any scheduling requirements for the project. All industry standard. The unfortunate circumstance of this project was that the clients ultimately requested to handle sourcing all of their own materials for the project and ended up spending more than what was within their original budget. We had multiple conversations with the clients to assist them with material selection, making sure that they were selecting appropriate materials and products for their bathroom renovation.

The clients’ decision to purchase items from online sources outside of our usual providers did not give us confidence in what we were installing in their bathroom. There was ultimately issues with some of the materials that they purchased, as they were not suitable for a bathroom type environment. Finally, our decision to proceed with making a claim against the clients in Small Claims court was done under legal recommendation by our professional legal team, and was strictly to protect our interest with respect to money that was due owing from the Contract signed by the clients. We were more than willing to agree to remove the lien from title once we were advised by the clients’ notary that there was a sale pending on their home.

We were quick to attend our lawyer’s office that next day to sign a release. Never did we wish to interfere with the sale of their house, and we wish no ill will on them.

ID
#4158309 Review #4158309 is a subjective opinion of poster.
Location
North Vancouver, British Columbia
Cons
  • See report - stay way - not to be trusted
Loss
$8000
Preferred solution
others not to suffer same

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