New Reviewer

The Rudest Customer Service Agent I ever had the displeasure of talking to.

I called this company to get more information as I was trying to make an decision to get off the VA healthcare system. Admittedly I was unprepared as I never had independent health insurance. I am a disabled veteran and have been using my VA Healthcare Benefits for the past 20 years Well, after a brief hold, a customer service representative by the name of Carlos came on the line. At the time I was rifling through some papers to find these cards I got in the mail. I guess he became annoyed by this and he began to berate me for my ignorance of the subject manner. His tone was very flippant and rude. I told him that there was no need to take that tone with me. He then escalated his rudeness and condescension as well as insulting my intelligence. I once worked in customer service and I know firsthand that it is an underappreciated job. It can be very stressful and some of the customers calling in are often very rude themselves. However, I never treated a customer the way that this "jerk" did me. I would NEVER have treated or spoken to a customer in that disrespectful way EVER. That was the rudest person I ever had the displeasure of talking to. I cant believe he still has a job. I would've been fired on the spot had I treated anyone like that.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1606415 Review #1606415 is a subjective opinion of poster.
Cons
  • Rude and disrespectful agent
Reason of review
Poor customer service
Preferred solution
reprimand or termination of the employee

Companies Similar to ObamaCare Enroll Org

State Farm Insurance reviews and complaints

State Farm Insurance

1.5
1282 Reviews

“My car was put in a shop which statefarm had suggested. This was the worst mistake I ever made. The shop...“
Allstate reviews and complaints

Allstate

1.5
1086 Reviews

“Well I had Allstate for a few years, then switched to progressive. Progressive was getting a bit...“
Aflac reviews and complaints

Aflac

1.5
442 Reviews

“I have been diagnosed with internal cancer. I have submitted claims with absolutely no response from...“
Combined Insurance reviews and complaints

Combined Insurance

1.6
415 Reviews

“Was looking for claim Info to see if I could see if any updates have occurred since I filed the claim“
See more Insurance Businesses ›

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

Read full article
Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article