Oaks Hotels Resorts and Suites Reviews
Oaks Hotels Resorts and Suites Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oaks Hotels Resorts and Suites reviews show overall negative sentiment focused on billing and customer service, with multiple complaints about high price levels and disputed cleaning fees and refund requests.
Key Takeaways for Future Customers
- Expect detailed receipts request: insist on an itemised invoice when charged for cleaning fees.
- Document communications and follow up if customer service does not reply.
- Be prepared to dispute charges and seek partial refunds if needed.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, overcharged cleaning fees, and lack of proof for charges.
- Reports of unresponsive staff and poor handling of refund requests and complaints.
Positive Feedback
Some guests note location and room quality, but feedback is dominated by service and billing concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oaks Hotels Resorts and Suites reviews show overall negative sentiment focused on billing and customer service, with multiple complaints about high price levels and disputed cleaning fees and refund requests.
Key Takeaways for Future Customers
- Expect detailed receipts request: insist on an itemised invoice when charged for cleaning fees.
- Document communications and follow up if customer service does not reply.
- Be prepared to dispute charges and seek partial refunds if needed.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing, overcharged cleaning fees, and lack of proof for charges.
- Reports of unresponsive staff and poor handling of refund requests and complaints.
Positive Feedback
Some guests note location and room quality, but feedback is dominated by service and billing concerns.
Brisbane, Queensland
Complaint overcharged rude staff
- - Overcharged cleaning fee of $386 at Gold Coast hotels.
- - Says towels stained by tinted moisturiser; requests proof and $280 partial refund.
Disgusting treatmentOvercharged exorbitantlyHave had to raise a dispute with my credit card company who I think should sort it out also made a complaint to fair trading$380 overcharged cleaning fees and they cant explain it and wontDownright rude response no consideration to give a partial refund at all by the area manager. After many many emails were sent from myself and downright ignored.Different explanations for the charges from different staffRefused to provide any proof of what the charges were actually for.Terrible experience
I stay at other hotels regularly and they have not done anything like your awful staff did. I confronted them and sent emails asking for proof of extra washing of the towels, linen etc or proof of cost for replacement but they cannot provide that because its not real. They didnt even reply
Am I a second class citizen how dare they charge me so exorbitantly
I would like proof from the hotel as I know this is a fabrication and they were obviously just thinking I was some obnoxious person they could treat lilw crap. But google reviews is very real and I spend alot of money on hotels around the Gold coast.
I want a partial refund of the $280 I was overcharged
If this isn't responded to and I dont get a refund at least partially etc
I will be escalating this to fair trading. How rude that your staff there just ignore my complaint and request for actually invoiced proof
User's recommendation: No refund agreed upon from management/ not even a partial refund and also no itemised invoice given either
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