Oaks Hotels Resorts and Suites
Oaks Hotels Resorts and Suites Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent recommendations regarding this business are as follows: "No refund agreed upon from management/ not even a partial refund and also no itemised invoice given either".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Tired of being ignored?
Brisbane, Queensland
Complaint overcharged rude staff
Disgusting treatmentOvercharged exorbitantlyHave had to raise a dispute with my credit card company who I think should sort it out also made a complaint to fair trading$380 overcharged cleaning fees and they cant explain it and wontDownright rude response no consideration to give a partial refund at all by the area manager. After many many emails were sent from myself and downright ignored.Different explanations for the charges from different staffRefused to provide any proof of what the charges were actually for.Terrible experience
I stay at other hotels regularly and they have not done anything like your awful staff did. I confronted them and sent emails asking for proof of extra washing of the towels, linen etc or proof of cost for replacement but they cannot provide that because its not real. They didnt even reply
Am I a second class citizen how dare they charge me so exorbitantly
I would like proof from the hotel as I know this is a fabrication and they were obviously just thinking I was some obnoxious person they could treat lilw crap. But google reviews is very real and I spend alot of money on hotels around the Gold coast.
I want a partial refund of the $280 I was overcharged
If this isn't responded to and I dont get a refund at least partially etc
I will be escalating this to fair trading. How rude that your staff there just ignore my complaint and request for actually invoiced proof
User's recommendation: No refund agreed upon from management/ not even a partial refund and also no itemised invoice given either
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