Oak View Auto Auction:Good Luck Getting Your Auto Titles
To All Small And Medium Size Auto Dealers - Don't not wasted your time going to Oak View Auto Auction they have the worst customer service in the auto auction industry. Last month was my first and last time going to Oak view Auto Auction, here's why. For starters, they ask that all dealers pay for their auction purchases immediately after the sale or they charge you something ridiculous like $50 per day, but the sellers are given over 45 days to deliver a title. If you are a small dealer, then this means the car you purchased has to sit on your lot for 30 days accumulating interest payments on your floor plan, and in the process the staff at Oakview could care less. When I complained about the length of time it took Team Honda to produce the title one of the customer service reps at Oak View Auto Auction told me and I quote "I have more customers than you complaining about their titles. You should have read our terms of service where it states that the sellers has 30 days to produce the title. So if you have a problem with our policy then you should take it up with the owner, he will be in on Wednesday." I normally deal with First Choice in Hammond – at least they try to assist their dealers. I explained to Nina (the so called Title Research Clark) that I am a customer first and foremost, and this is no way to treat their customers. I would have expected at least a courtesy call to the seller in order to get an estimated time that the title would arrive, but I was left to call Team Honda on my own. Buyer Beware – Oak View Auto Auction is in bed with the sellers and after they get your money then you're on your own to recover the title or the car you sold. The good news for me is I didn't sell one of the cars I brought from Oak View Auto because then I would have had to cancel the sale and recover the van in order to get my money back. This Sunday will make exactly 30 days since I purchased two vehicles from Oakview Auto Auction but I can't even file a request for refund until 48 hours after the 30th day. Take better care of your money by spending it with a more reputable auction and stay away from Oak View Auto Auction. You have been warn!!!!!
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