New Reviewer

Negative experience

I bought my first car here in December 2018 and totaled it in December 2019. I even bought my new car here in March 2020. The 2019 car was suppose to be paid off by Oak Ridge Nissan when I sent them the letter from gap on March 18, 2020. It is now May and I get a call from a collections company saying my car was never paid off and now its on my credit and Im collections. I try to go to Oak Ridge Nissan on Saturday to get this fixed and was told to come back Monday. I returned on Monday to sit in the lobby for over 45 minutes because no one was available to help me. Then I was told that they never received the information to cut the check until May 8th. This was a total lie because I have the email I sent them on March 18th. Thanks for nothing Oak Ridge Nissan.

User's recommendation: Buy somewhere else.

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ID
#1926781 Review #1926781 is a subjective opinion of poster.
Cons
  • Customer service a problem when there is an issue
Preferred solution
Fix the issue
New Reviewer

Review from Memphis, Tennessee

Oak Ridge Nissan - Review from Memphis, Tennessee
I, Ron Pratt worked with the above customer while trying to come to an agreement on a vehicle. I tried several nice says to tell him that because of his credit he could not purchase the vehicle he wanted due to a low becon score. I'm sorry he feels poorly about us at Oak Ridge Nissan. I can only do and we can only do what a customers credit will allow us to do. As for going to Toyota or Honda I assure you they will not be able to finance the type of money this customer was demanding. My voice was never above normal level and I was the third salesman who attempted to help this customer. Sincerely, Ron Pratt
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10 comments
#978266

Really? With his daughter? That's low.

#949344

I would not buy a car from someone who cannot even give a straight answer, this man seems to be a car salesman for sure doing anything to sale a car !!!

#937931

Uh... I'm confused as well.

First I thought it was the customer but now I don't know. I understand how it feels to get a *** customer but this isn't professional conduct here. If you are doing all that you can do then you can simply direct the customer to another car dealer if you feel that they can be helped. Even if you can't, you don't do this.

If that is the customer, I find it weird how you would have a picture of the customer unless you know this guy and was the one taking that picture in what is clearly in a house.

Not a car dealership. If somebody that I don't know had a picture of me I might find it a little disturbing.

#937072

The photo is of me, Ron Pratt and I am a very honest and professional man. I am deeply disturbed by this comment which is grossly untrue and blatantly dishonest.

Ron Pratt

#937080
@PissedConsumer937072

This is confusing. You say the above man was the customer but now say it's you.

Either way, trying to argue your case here is bad business. Customers air dirty laundry here, not businesses.

#937020

That is a picture of the customer. And if the consumer is going to say something wrong or illegitimate about them company can defend itself.

#937068
@PissedConsumer937020

Can, yes. Just not here.

It's unprofessional.

Now that you mention it, he does say that the photo is the customer. That makes it worse.

#936943

This is a poor place to hash out differences. If you are the consumer, that's one thing but if you are the business it doesn't look good.

And putting a picture of yourself being gentle with a child doesn't make you look honorable - it makes you look desperate. Handle things professionally and discreetly and you can hold your head up.

#937055
@PissedConsumer936943

This is me... You can call me if you like at 865-804-**** anytime.

Ron Pratt

#1064065
@PissedConsumer937055

Ron... you just did more damage to your Nissan dealership than any car dealer terrorist.

Settle with the customer and move on. Personally, I don't like the brand, but if I wanted to buy a Nissan, I would not buy it from your dealership.

Go to business school, learn negotiation and good business practice.

You might find something interesting.

Klaus Maartens, Salt Lake City, UT

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ID
#587144 Review #587144 is a subjective opinion of poster.
Location
Memphis, Tennessee

Oak Ridge Nissan - Car Purchase Review from Norwood, North Carolina

Do not deal with Ron Pratt at Oakridge Nissan he is a *** kept trying to force me into signing a paper saying I would buy the vehicle from him and it was not even the vehicle I wanted I refused to sign it so he starts raising his voice asking me if I was there to buy a vehicle or nothe is by far the worst and rudest salesman I have ever dealt with because of him I refused to go back to Oakridge Nissan I'm going to buy a Toyota now thank you Ron Pratt
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ID
#586404 Review #586404 is a subjective opinion of poster.
Location
Norwood, North Carolina
Reason of review
Poor customer service
New Reviewer

Bought lemon from them, now forcing a new car sale

DO NOT BUY OR HAVE SERVICE DONE AT OAK RIDGE NISSAN! Purchased new 2012 Nissan Versa SL in Aug 2011 from Oak Ridge Nissan, and have had 3 different transmission leaks. The first one was 3 months after I purchased the car and they kept it for a month before finally replacing the entire transmission. This time I was sent home with it leaking so they could contact tech support. Over 2 weeks later they had me bring it back to fix, only to tell me that I would need to come back again after 500 miles before they could fix it. I decided it was time to trade this headache, so I purchased a new car (bigger headache). I found out that they lied about my income to at least 2 different lenders trying to get my loan approved and still don't have it approved. The only reason I caught on to their lies is because they sent an application to my bank, not knowing it was mine, and my bank called to verify my income. The dealership had nearly doubled my income on the application to my bank. They have harassed me to sign new papers, did not give me copies of all the paper I signed, including the "supplement to contract" until I demanded it, refuse to take their car back and give me back my trade in, and actually have my trade in listed for sale on their website (even though they can NOT get the title because there is a lien on it from the finance company). Don't buy from them, you may be buying my lemon with no title. I know if they have pulled this on me, they have pulled it on other people. BUYER BEWARE!!!!
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ID
#383567 Review #383567 is a subjective opinion of poster.
Location
Knoxville, Tennessee
New Reviewer

They sold me a lemon and didn't honor the contract

I purchased a brand new 2004 nissan frontier from newton nissan and then about a year later newton sold out to oak ridge nissan. I purchased the extended warranty with my truck under the impression i didn't have to pay for out of pocket expenses. well let me tell you its been a nightmare! The first complaint was the truck knocking and smoking when you first start it up and the brake failure. I contacted newton nissan and miss penny bunch sweet said this was normal for a brand new truck so without nissan looking at it they had already dinagosed the problem so it didnt get to the service department east tennessee was the first to honor the warranty they kept the truck for three days and didn't actually fix everything on the list would you like to purchase a brand new truck with bars leak being put in the radiator the transmission going out before 60,000 miles the electrical wiring was never fixed its a fire hazzard and you would think after financing a truck for 28,000.00 you would not have to purchase new tires and front end was out of alignment new brakes and rotors on 60,000 miles and firestone done the tune up so nissan really never honored their warranty for 125,00 miles and i am very one pissed customer and i also have a niece who purchase a 2004nniisan sentra they recalled it back because they sold her the wrong car and yet her transmission came out also that was out of pocket expenses for her as well oak ridge nissan threatened me and told me i had better back off. i am not backing off this has been going since 2004 to present what would you do i am very pissed off and that is a kind way to put it
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3 comments
#247357

HEY BLACK MAGIC, I HAVE BEEN THROUGH THE SAME THING YOU ARE GOING THROUGH WITH NISSAN. IT TOOK ME A COUPLE OF YEARS I TRIED TO RESOLVE THE ISSUES WITH THEM BUT THEY DIDNT WANT TO COME TO ANY AGREEMENT I TOOK THEM TO COURT GOT ALL MY MONEY BACK AND WHAT OUT OF POCKET EXPENSES I SPENT BECAUSE OF THE WARRANTIES.

I CANT EVEN TOLERATE LOOKING AT NISSAN ADVERTISEMENTS ON TELEVISION ANYMORE. I PAID MY VECHILE OFF EARLY AND GET THIS I DIDNT RECIEVE MY TITLE UNTIL TWO YEARS LATER AND I HAD TO PAY FOR THE RELEASE OF THE LIEN HOLDER ON THE TITLE WHICH THAT WAS NISSAN'S RESPONSIBILITY. HANG IN THERE I WON MY LAWSUIT AND I BELIEVE YOU SHOULD RETAIN A LAWYER IF YOU HAVEN'T ALREADY AND YOU WILL WIN YOUR SUIT AS WELL.

START WITH NASHVILLE, THAT'S WHERE I STARTED! BUT I DIDN'T HAVE MY BAD EXPERIENCE WITH OAK RIDGE NISSAN BUT ANYTHING TO DO WITH NISSAN I DONT WANT TO HEAR I WON MY CASE AND SO WILL YOU HANG IN THERE BLACKMAGIC GOD BLESS YOU AND TAKE CARE ITS STRESSFUL BUT YOU WILL EVENTUALLY SUCEED!

#246669

TO BLACKMAGIC IN REFERENCE TO YOUR VECHILE I DONT BLAME YOU FOR BEING PISSED OFF ABOUT YOUR TRUCK IF IT WAS ME I WOULD GIVE THEM THIRTY DAYS TO TAKE CARE OF THE PROBLEM HAVE YOU EVER TOOK IT INTO CONSIDERATION TO CONTACT DON DARE ABOUT YOUR PROBLEM WTIH THIS COMPANY IF YOU HAVEN'T I WOULD CONTACT DON DARE AND THE BETTER BUSINESS BUREAU TO SEE IF THEY COULD DO AN INVESTIGATION TO RESOLVE YOUR ISSUES WITH OAK RIDGE NISSAN BLACKMAGIC I HOPE YOU WIN YOUR CASE AND MAYBE OTHER CUSTOMERS CAN VOICE THEIR OPINIONS AND CONCERNS ABOUT NISSAN CORPORATION I WISH YOU THE BEST OF LUCK AND REMEMBER YOU SPENT 28,000.00 ON YOUR TRUCK AND THESE COMPANIES GET REIMBURSED FOR A LEMON SO WHY DO YOU HAVE TO BE HARRASSED AND THE OTHER DAY I WAS ON THE INTERNET AND THEY RATED NISSAN NUMBER ONE THATS A JOKE YOUR NOT THE ONLY UNSATISFIED CUSTOMER CHECK IT OUT ON LINE CONTACT YOUR HOUSE OF REPRESENTATIVES AND PUSH FOR A NEW BILL TO BE PASSED GET A LAWYER ASAP GOD BLESS YOU AND I PRAY THAT YOU HAVE YOUR ISSUES RESOVED BUT I WOULDNT THINK TWICE I WOULD SUE AND YOUR DEFINETLY GOING TO WIN YOUR CASE SO STAY ON TOP OF IT AND DONT BACK OFF A THREAT IS AGAINST THE LAW I WOULD HAVE HAD THIS RESOLVED ALREADY BUT YOU PROBABLY DIDN'T KNOW WHO TO CONTACT CALL NASHVILLE IF YOU HAVENT ALREADY THERES A SURETY BOND ON EVERY VECHILE WHEN THE COMPANIES SWITCH HANDS SO DONT LET THEM *** YOU AROUND START WITH DON DARE ASAP TAKE CARE BABYDOLL1900

#246600

IF THIS MAN HAD ALL THESE PROBLEMS WRONG WITH THIS TRUCK AND IT SOUNDS LIKE HE HAS WENT OUT OF HIS WAY TO TRY TO WORK THINGS OUT WITH THE CORPORATION BUT WHY SHOULD ANYONE CARE BECAUSE ITS NOT THEIR TRUCK PERSONALLY I THINK THIS MAN SHOULD HAVE A BRAND NEW TRUCK AND SUE BOTH NEWTON NISSAN THAT WENT OUT OF BUSINESS AND OAK RIDGE NISSAN FOR A LEMON THERE IS RECALLS ON THE 2004 FRONTIERS WHICH I DONT REALLY KNOW IF IT PERTAINS TO HIS TRUCK BUT I WOULD HAVE ALREADY HAD A LAW AND OWN NISSAN CORPORATION AND MY NAME WOULD BE OVER OAK RIDGE NISSAN AND ANYTIME YOU PURCHASE A WARRANTY LIKE THIS MAN HAS CLAIMED THE WARRANTY IS TO BE HONORED WITHOUT ADDITIONAL MONEY I WILL TELL YOU BLACKMAGIC WHEN THE PEOPLE TOLD ME TO BACK OFF I WOULD HAVE DONE EXACTLY THAT BUT NOT THE WAY THEY WANT THERE IS A LEMON WITH EVERYTHING THERE LEMON LAWS IN EVERY STATE AND THERE IS LAWS THAT YOU HAVE TO ABIDE BY AND IF THESE PEOPLE THAT WORK FOR OAK RIDGE NISSAN THREATENED YOU IN ANYWAY FORM OR FASHION I WOULD HAVE THEIR JOB AND THAT IS JUST THE FACTS I WOULD GET IN TOUCH WITH THE NISSAN CORPORATION I WOULD PERSONALLY SHIP THIS TRUCK TO THEM AND LET THEM CHECK IT THROUGHTLY BUT I WOULD LET MY PERSONAL MECHANIC CHECK IT OUT FIRST OF ALL BECAUSE YOU KNOW THEY ARE GOING TO FIX ANYTHING THEY CAN AND MAKE A THOUSAND EXCUSES FOR IT. I WOULD NOT EVEN DEAL WITH NISSAN I HAD A FRIEND WHO PERSONALLY WORKED AT THIS DEALERSHIP AND HE PASSED AWAY BUT I KNOW THE TRUE DIRT THAT GOES ON THERE AND I HAVE FRIENDS THAT ARE MECHANICS AND THEY ARE LITERALLY HARRASSED TO FIX YOUR VECHILE THE CHEAPEST WAY AND GET IT OUT OF THEIR SHOP AND THEY ARE NOT ALLOWED TO TELL THE CUSTOMERS THE TRUTH BECAUSE THESE NEW OWNERS DOESNT FEEL LIKE IT IS THERE RESPONSIBLITY TO HONOR YOUR WARRANTIES ON YOUR VECHILE IF YOU WANT TO KNOW WHERE THE NEW OWNERS ARE FROM THEY ARE FROM GEORGIA AND CHECK WITH YOUR LOCAL COURTHOUSE KNOX COUNTY HAS A SMALL CLAIMS COURT TAKE THESE NO GOOD BASTARDS TO THE CLEANERS THEY DESERVE THEY ARE NOT APPRECIATE OF THEIR CUSTOMERS AND I KNOW BECAUSE I USE TO WORK THERE MYSELF AND THEY DESERVE EVERYTHING COMING THEIR WAY I KNOW YOUR PROBLEM CAN BE SOLVE I DONT KNOW WHETHER OR NOT YOUR STILL MAKING PAYMENTS BUT THEY WOULD NOT GET ANOTHER PAYMENT FROM ME AND I WOULD CONTACT NASHVILLE TN AND HAVE THEIR BUSINESS LICENSE REMOVED THEY THREATENED THEIR EMPLOYESS TALK *** AND ARE THE SADEST PPL TO WORK FOR SINCE THE BUSINESS EXCHANGED HANDS IF YOU KNOW WHAT I KNOW YOU WOULD NOT EVEN PURCHASE FROM OAK RIDGE NISSAN BOOOOOOOOOOOOOOOOOO U GUYS P.S DONT BACK OFF SUE THEIR ROTTEN *** CAUSE I GUARANTEE YOU THEY DID NOT COME BHY THEIR BUSINESS HONESTLY THEY ARE A *** RIPP OFF I FEEL FOR ANYONE WHO DEALS WITH THEM LET THEM EAT YOUR DUST AND DONT BACK OFF AND THEY CAN KISS MY *** FOR TELLING YOU THE TRUTH TOO MUCH INFO LOL THE PUBLIC NEEEDS TO KNOW

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ID
#220277 Review #220277 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$28

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