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O Neill Nissan

O Neill Nissan

www.oneill-nissan.ca
What is your customer experience with O Neill Nissan?

O Neill Nissan Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

O Neill Nissan has a 1.5 star rating from 1 review; sentiment is negative and the single review flags unresolved issues in dealer communication and parts agreement, relevant for readers searching O Neill Nissan reviews.

Positive Feedback

No clear positive service or sales experiences are reported; the review focuses on unmet expectations and follow-up failures.

Negative Feedback / Risk Areas

  • Unfulfilled verbal agreements about rims and parts.
  • Poor dealer responsiveness and follow-up from customer service.
  • Mismatched aftermarket parts offered instead of factory components, raising safety concerns.

Key Takeaways for Future Customers

  • Document any rim or parts agreements in writing before pickup.
  • Confirm factory parts availability and get written timelines to avoid O Neill Nissan customer complaints about replacements.
  • Be prepared to escalate if billing or refund issues arise due to unmet promises.
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Josedejesus Xqm
map-marker Mount Pearl, Newfoundland And Labrador

Disappointed

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AI Highlights
  • - I agreed to free winter tires and rims similar to the Qashqai.
  • - They gave steel rims and later offered black FAST alloy rims instead of factory ones.

I bought a 2018 Qashqai and agreed with the dealer I will take free winter tires and rims. When I went to pick up the car I asked about the rims to make sure they are similar to the ones on the the Qashqai SUV they said the rims are not similar to the ones on the Qashqai and they sre regular steel rims.

I said I am assuming I will get similar to the rims on the Qashqai. We came to a verbal agreement rhat I add halfof the difference between the rims they were going to give me and the rims similar to the ones on the Qashqai. They told me they ordered the rims and it takes a week to recieve them. I took the Qashqai and after two days they called me to take the winter tires and rims but I found they are going to give me a black low low alloy rims, a brand called "FAST" and they said these are alloy rims as well.

I told them I mentioned that I want similar to the ones on the Qashqai and I paid the difference for that. They told me we can not give you the factory made rims as they are expensive. Now I send them messages, call them and email them but no replies. I can't install non originsl parts in my Qashqai SUV for my safety.

In addition I agread verbally wirh them on rims similar to the ones already on the qashqai (silver made by nissan). I am actially so disappointed.

Reason of review:
Not as described/ advertised
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