Unclaimed
Nyle Maxwell CDJR of Austin Reviews
Satisfaction analysis
1.1K
CLAIMED LOSSES
4
TOTAL REVIEWS
Thousands of $ spent and my car is back in service
I've recently had my car at the service dept. ( twice ) for repairs at Nyle Maxwell in Taylor Tx. First time almost 3,000 spent; within a week had to have it towed back for more repairs. This time over 300.00 spent. Today 7/17/14 my car is broke down again. It will not start ( by the way that's why it was put in the shop the first time) and it has to be towed again for the third time. Something is not right here. Either the service dept is incompetent of making the correct repairs or they are causing more problems. I travel all over central Texas and can not be on the side of the road because of lack luster techs that can't figure out how to do their job. PLEASE something needs to be done with this service center. Mary Finto 972-971-****
ID
Location
Austin, Texas
New Reviewer
Paid for part/svc which did NOT fix prob
Took my car into Nyle Maxwell Dodge Service Saturday 15th February 2013 after power steering belt broke. That belt plus something else related to power steering needed to be replaced. That done, 1 wk later + $1000 for that service, done. They then suggested that this other issue regarding my ABS "BRAKE" sensor needed replaced; I was quoted $1100. I was told it would make ABS "BRAKE" light sensor cease to stop shining on my dash 100 percent of the time. I trusted their judgement. After all, a Dodge dealerhip should know about Durango repairs. After week and a half, Dodge Nyle Maxwell Service contacted me with too complex of an explanation of why the ABS "BRAKE" sensor light still does not cease shining. They put in the extra $1100 part, yet it did not remedy the problem. They said if I order another $350 part, that would fix that "BRAKE" sensor for sure. I said "no, thank you" (in a kind voice) because I have in mind to sell and there is really no point putting so much cash into it at this late stage. If anything, Nyle Max Dodge Service should have taken it upon themselves to get that part installed so they can take pride in a complete job. So, I was forced to pay $2027 in total for these two parts and services. My ABS "BRAKE" sensor light is still shining on dash, from the moment I picked up the vehicle and all the way home. I am very dissatisfied and feel they should not have charged for the second thing unless they fixed it. Since they did NOT fix it, and since they did not offer to reduce/eliminate the price of this second thing WHICH THEY COULD NOT REPAIR, I am sharing my experience online. Don't assume Nyle Maxwell Dodge Service Center knows how to fix Durango problems. Take your Durango to a less expensive garage for any repairs.
1 comment
ID
Location
Austin, Texas
Loss
$1100
New Reviewer
Lack of white employees at like 20 to 1.
I used to shop at the Maxwell BX all the time. A while back they had a court settlement to hire more minorities and I think they have gone way overboard. I go through the food court all the time and they have all black employees except for 1 white lady cleaning tables. Inside the BX it is about the same. The only white employee is in the shoe department. I used to work there myself and really liked the job but now most customers just seem to complain about the poor service and lack of personal attention. I do hope someone takes a look at this. I used to look forward to shopping at the BX but now I feel like a lower class citizen. Many of my retiree friends seem to get passed over for jobs and we see new black employees there all the time.
ID
Location
Washington, District Of Columbia
New Reviewer
Dodge Doesn't Stand Behind Their Warranty
My fuel injectors went bad in the middle of the road. Dodge claims they will not cover it under my warranty because I have "contaminated" fuel. All fuel has some sediment in it. That is why you have filters on the vehicles. I those filters are not adequate then they should either add filters or improve the system in some othe way. I paid $40,000.00 for my truck that 2 years later worth 0 because I can't pay the $10,000.00 they want to replace my fuel system. Dodge is pulling a copout to trying to get me to file this with my insurance and get them to pay the bill rather than take responsiblity for it and replace it under my warranty. My insurance company did not make *** injectors, Dodge did.
2 comments
ID
Location
Austin, Texas
Companies Similar to Nyle Maxwell CDJR of Austin
CORVETTES OF HOUSTON
3 Reviews
“We purchased a vehicle 6 weeks ago and were told that the vehicles go though a rigorous inspection...“
Szott M59 Dodge
2 Reviews
“While my 2008 Dodge ram was in for repairs covered by a service contract The driver's door was damaged....“
Chrysler Canada
119 Reviews
“Champlain Chrysler Dodge Jeep RA 3350 Rue Wellington Verdun, Qc H4G1T5 (514)761**** Date January 25th I...“
Landmark Dodge
57 Reviews
“I literally asked Tim a question, and this man actually replied back with nothing but laughing emojis....“
Brands Related to Nyle Maxwell CDJR of Austin
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Nyle Maxwell CDJR of Austin
My name is Katie King, I am the PR Manager for the Nyle Maxwell Family of Dealerships. I would like to apologize for the experience you have described.
It has been a while since you wrote this but I wanted to reach out and give you my contact information in case there is anything we can do to make this right for you.
My direct email is kking@***.com.
Thank you for the feedback.