NY Furniture Outlets
NY Furniture Outlets Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NY Furniture Outlets has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say Avoid at any cost!
Positive Feedback
There are no notable positives in NY Furniture Outlets reviews; the lone reviewer reports an online purchase with confirmed manufacturer defects.
Negative Feedback / Risk Areas
- Repeated defective sofa issues and unsafe product condition after delivery.
- Poor customer service and unresolved NY Furniture Outlets customer complaints despite extensive correspondence.
- No effective refunds or remediation after a verified technician report.
Key Takeaways for Future Customers
- Expect high prices and limited product diversity compared to expectations.
- Document defects thoroughly on delivery and be prepared for prolonged dispute resolution.
- Consider alternatives before making an online purchase from this retailer.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NY Furniture Outlets has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say Avoid at any cost!
Positive Feedback
There are no notable positives in NY Furniture Outlets reviews; the lone reviewer reports an online purchase with confirmed manufacturer defects.
Negative Feedback / Risk Areas
- Repeated defective sofa issues and unsafe product condition after delivery.
- Poor customer service and unresolved NY Furniture Outlets customer complaints despite extensive correspondence.
- No effective refunds or remediation after a verified technician report.
Key Takeaways for Future Customers
- Expect high prices and limited product diversity compared to expectations.
- Document defects thoroughly on delivery and be prepared for prolonged dispute resolution.
- Consider alternatives before making an online purchase from this retailer.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Defective sofa, unsafe to use
- - Sofa has defects including unstable legs and a damaged frame.
- - Arm detaches; locking mechanism fails.
- - Claim filed 04/07/2022 tech confirmed defects.
Customer service representative Elena Uta pretends to help by calling the manufacturer who keeps "evaluating" the issue infinitely! 9 months passed, technician report clearly states the sofa has manufacturer defects, and I still don't have a piece of decent quality furniture or my money back. Elena Uta also gives a "solution": me having to uninstall the sofa, pack it carefully and send us back for examination", meaning I have to lift huge heavy parts, unscrew 40 screws, somehow take out stuck back pillows, buy packing material and remain without any sitting surface in my living room for an indefinite period of time - all because NY Furniture Outlets sold me a defective product!
A technician hired by the seller confirmed all the defects are manufacturer and not caused by our installation. A report with video and pictures was sent to the company on 07/11/2022. After an exchange of more than 30 emails in 9 months, nothing has been fixed.
Usage of the sofa is unsafe according to a specialist's advice. I live in Canada and made the purchase online https://nyfurnitureoutlets.com/
Preferred solution: Full refund
User's recommendation: Avoid at any cost!!!
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