Kate S Hsw

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Defective sofa, unsafe to use

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Updated by user Jan 12, 2023

Customer service representative Elena Uta pretends to help by calling the manufacturer who keeps "evaluating" the issue infinitely! 9 months passed, technician report clearly states the sofa has manufacturer defects, and I still don't have a piece of decent quality...

Original review Jan 12, 2023
On March 3rd, 2022 I purchased there a sofa with multiple manufacturer defects, among them: two legs don't reach the floor, three legs can't be installed vertically (straight) and with time one of them damaged the frame, one arm coming out from the holder, locking mechanism doesn't hold two parts together. I filed a claim on the day the furniture was delivered and assembled, 04/07/2022.

A technician hired by the seller confirmed all the defects are manufacturer and not caused by our installation. A report with video and pictures was sent to the company on 07/11/2022. After an exchange of more than 30 emails in 9 months, nothing has been fixed.

Usage of the sofa is unsafe according to a specialist's advice. I live in Canada and made the purchase online https://nyfurnitureoutlets.com/
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Preferred solution: Full refund

User's recommendation: Avoid at any cost!!!

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