NY Furniture Outlets
NY Furniture Outlets Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NY Furniture Outlets has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Avoid at any cost!".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer
Defective sofa, unsafe to use
Customer service representative Elena Uta pretends to help by calling the manufacturer who keeps "evaluating" the issue infinitely! 9 months passed, technician report clearly states the sofa has manufacturer defects, and I still don't have a piece of decent quality furniture or my money back. Elena Uta also gives a "solution": me having to uninstall the sofa, pack it carefully and send us back for examination", meaning I have to lift huge heavy parts, unscrew 40 screws, somehow take out stuck back pillows, buy packing material and remain without any sitting surface in my living room for an indefinite period of time - all because NY Furniture Outlets sold me a defective product!
A technician hired by the seller confirmed all the defects are manufacturer and not caused by our installation. A report with video and pictures was sent to the company on 07/11/2022. After an exchange of more than 30 emails in 9 months, nothing has been fixed.
Usage of the sofa is unsafe according to a specialist's advice. I live in Canada and made the purchase online https://nyfurnitureoutlets.com/
Preferred solution: Full refund
User's recommendation: Avoid at any cost!!!
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