I had the most rediculous experience on Friday just trying to change my ticket from D.C. To NYC
I have been in customer service for 31 years and to have to endure speakin to Keshia was completely unacceptable. I live in the city of Pittsburgh, Pennsyvaina and am experiencing a personal tragedy. My departure date is August 1, 2014 @ 11am. I listened to The Amberican Entrepreneur and am a personal friend of the late great Ron Morris. To be subjected to that was a horrible experience considering the fact that I listened to the founder of this company on Ron's show & also know about facts about this business motto. The phone call was recorded and I simply would like the information sent as a message to my phone for easy access for boarding. At this state I am in I do not have precious time to scroll through e-mails. My phone number is (202)****-****. I need boarding info sent to my phone as a message. Thank you so much for treating me like a subordinate person. Sincerely, Caroline A. VanSuch
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