Anonymous
map-marker Manlius, New York

Dissatisfied

NVR Mortgage does not do proper mortgage discharges once a mortgage is fully paid. They also do not communicate properly with your attorney and the home buyer. This is frustrating and is a form of theft with the amount of time you have to invest to get this taken care of.
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User's recommendation: Do not recommend NVR.

Connie R Zqf

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Verified Reviewer

Discharge of mortgage

Our mortgage has been discharged over 30 years ago. This has been documented with the county clerk's office in Onondaga county. Our lawyer has not been able to get the discharge and all he gets is no where with them. Hence we have sold our home with a stipulation. I would never recommend them.
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Loss:
$5000
Cons:
  • Discharge of mortgage

User's recommendation: absolutely not

Dalin Xmo

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Verified Reviewer
| map-marker Cecil, Pennsylvania

NVR- NeVeR Again

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My experience with NVR Mortgage was nothing short of a complete disaster. From the very beginning of my home-buying journey, I had an inkling that things might not go smoothly. Little did I know just how bad it would get. I would like to preface this by stating if you are a consultant or have worked as a consultant in the last two years, you will get denied by NVR. They are a super conservative lender and they will drag your loan process until the end of time because they are too timid to reject people. Communication was the first red flag. It was virtually non-existent. I often had to reach out to them multiple times to get a response, and when they finally did reply, the information provided was often incomplete or contradictory. It felt like pulling teeth to get a straight answer from anyone at NVR Mortgage. The staff, or lack thereof, was another major issue. They seemed disinterested and unprofessional. I encountered unhelpful and even rude individuals throughout the process. It was as if they had no concept of customer service, let alone the significance of purchasing a home. I provided them feedback on how they can improve, in which, the mortgage officer started to get upset at me. As a first time homebuyer, I was lost through the process and had to research on my own. But perhaps the most unforgivable aspect of dealing with NVR Mortgage was the sheer incompetence that permeated every step of the process. Errors and delays were the norm, not the exception. My loan documents were mishandled, leading to critical mistakes that caused unnecessary hold-ups. The entire ordeal dragged on for far longer than it should have due to their blunders. They harassed my employers and I everyday for three weeks. I was denied two days before closing by their incompetent staff, and their reasoning: a pay increase I received this year, which was absolutely absurd. To anyone considering working with NVR Mortgage Company, my advice is simple: run, don't walk, away from them. The stress and headache they will cause are not worth any potential savings or convenience. There are far better and more reputable mortgage companies out there, and NVR Mortgage is certainly not one of them; NVR is an embarrassment. This was a harrowing experience that I wouldn't wish on my worst enemy, and I strongly advise anyone to steer clear of this company. It is quite informative that Ryan Homes since is associated with NVR. Perhaps they should look at other lenders to work with.
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Loss:
$21000
Cons:
  • Awful

Preferred solution: Full refund

User's recommendation: Stay away.

1 comment
Angelisse Enm

same situation for me :(

Cynthia S Mxw
map-marker Miami, Florida

Past review

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I purchased a home in one of their new communities about 7 years ago. I was shown complete disrespect and lied to about the building date. I had to end up sleeping in hotels because of the false completion date. What should of took short period of time turned into 9 months. I had to go through great lengths to get a closing date in which this was one of the means I reported on. All I wanted todo was stop sleeping a expensive *** roach infested hotel and move my family into a clean home. Eventually we closed on the house but now the whole experience haunts me. I get harassed at work because my complaint on this app. I have random people tell me that is what I get for having ligitmate reasons for complaining after contacting you all time after time and getting no results. I am no forced to use fake accounts because I have learned that voicing my real experience has consequences to it, even if Im speaking against unjust behaviors.
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Loss:
$100
Pros:
  • Sold a good story

Preferred solution: Let the company propose a solution

User's recommendation: I would never purchase from them again because of the people but not the company.

William K Oyb
map-marker Richmond, Virginia

Predatory lending practices - lure in with $5000.00

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5/7/18. NVR Inc. is the holding company and it owns Ryan Homes, NVR Homes, NVR Mortgage and NVR Title Services. I am about to purchase a Ryan Homes in New Market MD - Lake Linganore. Ryan suggested to use their mortgage financing which is NVR Financing, because they would offer $5000.00 closing help. This is some type of switch and bate tactic because their closing costs were higher than other lenders closing cost. For example, the fee that NV charges to process the load is $1990 whereas Costco Home buying program was $311.00. I understand NV homes would allow the $5000.00 to be used with another lender if the NV financing would have denied the financing deal. However, when we demonstrated the lack of closing help Ronnie Staines - Branch Manager - NVR, Inc was still trying to push upon an inferior loan of higher interest rates and higher closing cost. Ronnie refused to denied the loan and said it was my decision not to move forward with their program. Even if we attempted to increase the cost of the home to cover some of the closing cost we would still be short. I again demonstrated this to Ronnie and he refused to deny the loan. Note other items a buyer should be reviewed is the mortgage insurance (MI). This was higher with NVR financing with a standard conventional loan. NVR MI was $207.00 and another lender monthly total was $142.00. Another option was to buy out of the MI for $8,740.57 and competitor was $6651.00. A $2089.57 cost difference. My point with this data is buyer should be aware of their unethical practice of Ryan and NVR Financing being lured in with bait of $5000.00 closing help. Seems to be predatory lending practices to me when you force a client to go with your lending institution for closing help and not have a competitive product.
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Loss:
$5000
Pros:
  • Home
Reason of review:
Pricing issue

Preferred solution: Price reduction

2 comments
Guest

Thank you for this review. I am buying a Ryan Home and have been offered the $5,00 which I though was odd since they only offered $1,000 up front. I will stick with my lender as I feared they would be higher on ther charges and interest rates.

Guest

Don't do it. Go with a more reputable builder.

They lie to you switch their story and have a answer to every question.

They are slick but do ever build with them. Tell family friends anyone who is looking to build don't do it.

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Dace Kvh
map-marker Brentwood, Tennessee

Nine months later and no home

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My name is Ruth Exilasse I am married with two kids, a son, and a daughter. My children are three and two years old. Currently, we are living in a hotel waiting for our home to be built. In October 2016 we went to Ryan Homes in Haines City Florida. They put on a beautiful display showing us a beautiful home. We fell in love with the home on display and wanted to see if they could help us. Karim and David were there the first days that we went and everything was great. They said we were approved and that we qualified for the home we loved which was 1922. We put down an initial deposit but within a few days received a call from Karim stating that he could not get us approved for the 1922 home but got us preapproved for the 1722 home. We weren't 100% happy with that but we thought let's continue because we did not really like our current living situation. We continued over the few months answering demands putting down more deposits. Being told one story to another. Nine months later we are still living in a hotel and have no home to rest our head. I have requested from Ryan homes serval times over the past four months to just return to us our deposit so that we can look elsewhere. They refuse and accused us of being inpatient. We were promised that this would take 4-6 months and now it is nine months. They never address any changes to us via mail or email. It is always over the phone. The real estate agent always knows everything before we do and the closing date is always being changed. We were told that if we try to back out now that it will be an uphill battle and we can forget about our deposit. I am a teacher, who works at a title one school. I graduated college December 2014 with a sole purpose of giving my family a better life. My husband works hourly and does not make much. It is very difficult raising a family of four on 20,000. I have had four jobs since 2014 but only one was a Salary Job. My last employment closed due to funding and I was forced to leave. I am currently working for Polk County, a job that I love and believe I will be there for a long time. I never thought when I gave my deposit that I would lose it just like that. I never thought that I would still be fighting for a house nine months later. I have emails stating that our closing was on the ninth, today we had a walk through but no one called to confirm any dates. This company is very shady in their dealings and all I want to do is to close on my home and if it is impossible then to be refunded our deposit. I believe that Ryan Home is going to continue to push back the closing date and will never close with us like they have been promising for the past nine months. Haven't we waited long enough or is my intuition right about this company?
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Loss:
$4850
Cons:
  • Services
  • Product
  • Lies
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

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