map-marker Ford City, Pennsylvania

Never received

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NUXE - Never received
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NUXE - Never received - Image 3
NUXE - Never received - Image 4
NUXE - Never received - Image 5

december 3 i ordered product. it was confirmed.

after two weeks i tracked delivery. it wasnt even close to my home. after 1 more week tracked it again. still in same location.

i contacted shipper and they told me to contact retailer. no reason given. no way of calling nuxe.

after 40 minutes trying to navigate customer service i chatted with nuxe AI customer service. two days later

i got an apology and an offer of refund.

i asked that they re-ship product by another carrier overnite at no cost to me. 4 days passed. no response. i continued to ask for a response.

they finally responded and told me they could not add anything to that order. wanted me to place another order or accept a refund MINUS the current shipping costs of products i had not received. i said i wanted a full refund including shipping costs. no response.

finally they responded december 21 telling me my refund is in process minus the shipping but gave me a 10% coupon for my next order.

scammer big time. still no refund on my credit card

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User's recommendation: beware. scam

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