You guys are full of ***
Do not believe these people! All of these posts are by competitors of Nuvio. Ask any VOIP expert out there, Every SMB VOIP provider is chasing Nuvio. This is unfair. I called Nuvio to inquire about their services and mentioned this website. They instantly offered to send me a demo phone to try out free of charge. I got it that day and after three days purchased the Nuvioflex for my office of 20 employees. All of them love nuvio. You guys are all jokers. this thing wants 100 words in my post, la la la la la la la
San Clemente, California
Nuvio will not allow us to port our numbers away
My small business has been a Nuvio customer for a while. We decided to switch VOIP providers the second time a phone died with the same issue. (The phone works fine, but the configuration file it pulls from the Nuvio servers is either missing or corrupted.) We have been trying, unsuccessfully, to port our phone numbers to the new provider for several months. In the mean time, another phone went down. We now have 1 working phone and 2 dead ones. Our porting requests are continually rejected by Nuvio. After several attempts, I arranged a conference call between the porting department at our new VOIP provider and Nuvio customer service. Nuvio claimed to know nothing about the ports, and to not know how the numbers were registered. It is clear that Nuvio either cannot or will not help us. Why should they? They are losing a customer. We can't cancel the service on the dead phones because those phone numbers are our customers' main contact points. We are able to forward the Nuvio lines using their web interface, so it's not a catastrophe for us, but we are paying double for phone service until we can wrest the numbers away from Nuvio. I am now attempting to port the numbers to AT&T, in the hope that they are more capable than our new VOIP provider at the arcane porting process. Lesson learned: from now on I'll be giving out my Google voice number to clients.
Nuvio Corp. bad service and overbilled
Don't let the smooth taste full you. Low cost phones over internet = poor service, many dropped calls, and down time due to Nuvio updates and short comings. Very frustrating trying to run a business with these interruptions. It seems alot of the independent reps that were selling Nuvio services have now switched to other providers. Nuvio wants a credit card so they can automatically bill you each month. Rarely do they want to credit you for "down time" that experience throughout a given month. They mainly try to blame your internet provider, or your equipment. I had said provider out to my location consistently testing everything and all tests would check out ok. My sales rep stopped selling Nuvio services and switched me to another provider. He called Nuvio and had the numbers ported to new provider and cancelled my account with Nuvio. Nuvio billed me for 6 additional months on my credit card. Even though Nuvio provided nothing in those 6 months. I was told by Nuvio that it had to be a written statement to close the account. Funny thing is my sales rep had Nuvio on a speaker phone in my office and he confirmed with Nuvio that the account was closed. Very poor product and very poor customer service. My advice is to stay as far away from Nuvio as possible. Unethical company at best with a poor product.
O Fallon, Missouri
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