Nuvio Recovery
Nuvio Recovery Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nuvio Recovery has a 1.3 star rating from 9 reviews with mostly dissatisfied customers; users praise the chiller and red light therapy benefits but cite high price and widespread poor customer service and refund requests.
Key Takeaways for Future Customers
- Check Nuvio Recovery reviews for recurring product failures before buying.
- Expect slow shipping and limited support; plan refund or dispute steps.
- Verify billing and order confirmations to avoid unexpected charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about returns not honored and refund delays.
- Poor customer service response and missing replacement parts.
- Reports of being charged extra items and unclear return addresses.
Positive Feedback
Customers note a good chiller and red light therapy for inflammation reduction and skin care.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nuvio Recovery has a 1.3 star rating from 9 reviews with mostly dissatisfied customers; users praise the chiller and red light therapy benefits but cite high price and widespread poor customer service and refund requests.
Key Takeaways for Future Customers
- Check Nuvio Recovery reviews for recurring product failures before buying.
- Expect slow shipping and limited support; plan refund or dispute steps.
- Verify billing and order confirmations to avoid unexpected charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about returns not honored and refund delays.
- Poor customer service response and missing replacement parts.
- Reports of being charged extra items and unclear return addresses.
Positive Feedback
Customers note a good chiller and red light therapy for inflammation reduction and skin care.
Media from reviews
Won't honor 30 day return policy
- - Took over 6 weeks to arrive; no setup directions or plastic cover.
- - Ads show a clear plastic cover, but the unit has a foam cover and returns were denied after opening.
I am very disappointed. I ordered this red-light therapy bag, and it took over 6 weeks to receive.
When I got it, I opened the box, and there were no directions or guidance on opening or setting up. I could scan the QR code and read the directions—nowhere did it say that one couldn't open the plastic bags or that it was non-returnable. Even when I had to open it to see the false advertising component, there was no plastic covering over the red light part for easier cleaning. When I commented about this to support, they advised I clean with a damp cloth and isopropyl alcohol—that would be fine with a plastic cover, but with a foam cover, that is not possible.
Their advertising pictures show a clear plastic cover covering the lights.
I advised them of this and wanted to return it, and they will not accept it since it has been taken out of the sealed plastic bags (that doesn't say anywhere that it is non-returnable if removed). They have a 30-day return policy that is prominently displayed, but then won't accept the return on something that one couldn't see without opening the bag and is prominently displayed in their advertisement and instruction pictures.
- Red light therapy for inflammation reduction and skin care
- Cannot clean easily
Preferred solution: Full refund
User's recommendation: Do not purchase. They will not honor their advertisement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Wenatchee, Washington
Terrible customer service
- - Hose connector broke after 6 months of use.
- - They promised immediate shipping, but it never arrived and they are unresponsive.
A hose connector broke after 6 months of use. They said they would ship immediately.
It never arrived, and they do not respond, and I cannot find a part that works as a replacement anywhere. All I get is a bot chatting with me, telling me to send email after email, which is never responded to by anyone after the initial auto response saying they received my email.
Nobody works here, apparently. Very poor customer service.
- Good chiller
- Terrible customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Be wary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetun chiller
They need to be upfront on return policy build a better product and sale it for more money people are tired of this cheap crap and bad service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor Customer Service
- - Don't order from Nuvio.
- - Horrible customer service, the chiller ordered Apr 9 hasn't shipped, and I filed a charge dispute.
Company fixed the issue and I have been provided with apology. The company finally emailed me after I shared I had disputed the charge with my cc company.
The representative advised it was an error at the distribution center. I requested that the order be cancelled as requested. The next day I received a confirmation email my order was cancelled.
On a side note the company blocked me from posting on their FB page. This is one way the companies reviews look so good they block the bad ones.
FYI, don't order from Nuvio! Horrible customer service and the chiller I ordered on April 9th still hasn't shipped!
I did a charge dispute with my credit card company because the company stopped responding to my emails yesterday. Beware!!
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do not waste your money with Nuvio!! Look at BBB complaints too.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNuvio is the biggest scam I’ve ever dealt with! They won’t give you any address to mail back things I didn’t order, I’ve tried everything. I’m 68 years old senior they sent a package of 5 antennas I d
- - I received 5 TVs though I only own 1.
- - My bank account was charged without authorization.
- - They won't provide a return address or respond.
I was going to order 1 I was 1 went to google to check what people said about the TV. I went back to the site but the order was gone.
Later I I gets a email saying I ordered 8 I was dumbfounded I only have one television. I called immediately.they said that it was all had been mailed.
I’ve sent 10 emails and 5 emails I was going to mail them back but they wouldn’t give me an address. I will never will buy anything from that company and I’ve told Facebook
I have 1 TV in my house why would they send 5 and run it through my bank account without my authorization. Ive been trying for weeks to just give me a returned address and still they wont! They wont even answer me.
User's recommendation: Don’t buy anything from Nuvio. It’s a scam and products aren’t worth your time and money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey charged me for 5items I didn’t order and refused to give me their address to send it back! Scammers
They charged my bank for 5 antennas that I didn't order. They refused to give me their address to send them back. I don't need 5 antennas; I only have one TV and I have cable.
User's recommendation: Don’t order anything for them they are scammers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct stopped working and poor customer service
- - It stopped working after a month.
- - Attempts to contact Nuvio for a replacement went unanswered.
- - Do not buy this product; consider another model.
Do not buy this product. It stopped working after only a month and I have tried to reach out to Nuvio to get a replacement, but they haven't responded.
Save yourself the hassle and don't buy this product. Invest in another model from a different company.
- Poor product and customer service
User's recommendation: Dont buy from Nuvio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNone..never order from there again
Maybe answer there phone no call back..was charged for some thing that I don't know why I got charged a second time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kemmental, Thurgau
I'm calling to cancel my order22259
On serval email sent to cancel my order #22259 I have not received a confirmation of this order being cancelled. smithanthony653@***.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe unit no longer works after 4 months
- - Chiller leaked water internally.
- - They asked me to tighten hoses; I did, but no fix
- - They stopped replying to emails.
- - I am seeking a resolution.
The chiller unit started leaking water internally. They told me to tighten up the hoses, which I did.
It did not fix any problems. I've corresponded with them and they no longer return my emails.
I dont know what else to do besides right this to you guys and hopefully we can get some resolution!!!
!!!
User's recommendation: Do not buy Novia water chillers they will break after a few months
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive AD
- - Order #6042: ice pad with chiller and lid expected.
- - Chiller is a separate purchase.
- - Found $599 chiller deal with free ice pod and lid; need contact.
Still trying to get a refund for an item not received.
Order. #6042.
I placed an order believing that i was getting an ice pad with chiller and lid. Found out after the fact that the chiller was a separate purchase and was not able to cancel the order because it has already shipped and i wold have to wait to recieve the item first.
I than found a deal on your website for the chiller for $599 and it comes with a free ice pod and lid.
Inquired about buying the $599 deal with Nuvio deducting what i already paid for the ice pod
How can i speak with someone that can answer my question?
Preferred solution: Price reduction
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