NutriSense
NutriSense Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NutriSense has a 1.2 star rating from 7 reviews and widespread negative sentiment; customers report high price level and dissatisfaction with exchange, refund and cancellation policies and location.
Key Takeaways for Future Customers
- Check recent NutriSense reviews and confirm what support and device compatibility you receive before purchasing.
- Expect slow or chat-based customer service and verify subscription terms to avoid unexpected charges.
Negative Feedback / Risk Areas
- Repeated NutriSense customer complaints about poor customer service response times and lack of live support.
- Frequent issues with app and sensor connectivity, billing and refunds, and subscription or cancellation disputes.
Positive Feedback
Users praise the dietician support and the device for showing blood sugar in real time, and occasional tech support resolves issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NutriSense has a 1.2 star rating from 7 reviews and widespread negative sentiment; customers report high price level and dissatisfaction with exchange, refund and cancellation policies and location.
Key Takeaways for Future Customers
- Check recent NutriSense reviews and confirm what support and device compatibility you receive before purchasing.
- Expect slow or chat-based customer service and verify subscription terms to avoid unexpected charges.
Negative Feedback / Risk Areas
- Repeated NutriSense customer complaints about poor customer service response times and lack of live support.
- Frequent issues with app and sensor connectivity, billing and refunds, and subscription or cancellation disputes.
Positive Feedback
Users praise the dietician support and the device for showing blood sugar in real time, and occasional tech support resolves issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sensor switch
I want to talk to a human being - this AI stuff is awful. I do not want the step sensor. I am paying for the Dexcom sensor so my doctor can keep tabs on my glucose.
- Dietician
- Customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSensor has not been working for 5 days.I'm extremely frustrated
- - The Stelo app hasn't worked for 5 days.
- - Switched from Dexcon 7 to Nutricence to Stello app with no help and failed instructions.
It's been 5 days since my Stelo app has worked! I've been switched from the Dexcon 7 app to Nutricence app to Stello app.
There's no one to call for help. They keep giving me instructions that are not working.
It's insane. I'm done!
- Shows your blood sugar in real time
- No live person to help fix the peoblem
Preferred solution: I just need someone to help me and stop sending me new instructions that are not working.
User's recommendation: A live person could help me in 1 minute
*** app
- - Support took 24–48 hours to respond about the app.
- - Sensor expired, and after replacement the tutorial screen flashed for hours.
It takes at least 24 to 48 hours for somebody from Nutrisense. Customer service to respond to a request for help about their app not working.
The app told me my sensor expired on the sixth. So I removed it and put a new one in my arm. I could not scan the app. In fact the app kept the wheel kept turning and turning and turning it took six hours for it to get through that.
And then when it got to the screen with the tutorial and the option to skip the tutorial, it just kept flashing like a straw blade so nothing could be selected.It did that for at least 18 hours. In the meantime, I am emailing them and sending messages within the chat. It took them 24 hours to get back to me and ask me some stupid question about what kind of sensor when in my previous communication in the app everything was outlined.
I even sent a video and pictures of what I was seeing in the app. The best response was theyll get to the engineer.
Sensor won't connect with Nutrisense
- - Spent over 1.5 hours in text chat to resolve issue.
- - Wait times up to 15 minutes made it slow.
- - I paid a lot for this service and deserve compensation.
I spent over 1.5 hrs in text chat to resolve this issue. I sometimes had to wait 15 minutes for a response.
Very slow, inefficient.
After 1.5 hrs they said it was a problem that others were having and their team was looking into it. I paid a lot for this service and deserve some compensation back.
User's recommendation: Don't text. Find a live call if they have one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaking money out of a canceled account
I cancelled this account months ago and have an email from Kelly from the support team saying it was cancelled.
- Trick ppl into the products
Preferred solution: Full refund
User's recommendation: Make sure you know what you’re getting into
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - The free call was described as the only nutrition advice.
- - They asked personal questions with no value.
- - I expected 1 free month of nutrition support.
Had my nutritionist advised me that my 30 minute call would be the only free nutrition advice and that was my one and only free call I would have usedit differently not talking about my pets. Instead she asked all these personal questions that bring no value.
I signed up under the understanding I would have 1 free month of nutrition support and education not just 30 minutes. I wish now I had not signed up for 6 months.
- Not what i signed up for
Preferred solution: Full refund with no penalty
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription issues
- - Signed up for a 3-month subscription.
- - I was charged for a 6-month subscription I did not sign up for.
- - Stop both subscriptions and refund the 3 months.
I signed up for the three month subscription. After going away unexpectedly, I noticed that I have a six month subscription that I did not sign up for.
Please stop the subscriptions. Id like to refund of the three months thank you.
- Great device
- Terrible when you need to communicate with you
Preferred solution: Full refund
User's recommendation: for Nutrisense to have real customer support this robotic *** sucks
Chapin, South Carolina
Cancel
*** they don't even talk to you what is the reason they have a number if they won't talk to you... Seems sus
User's recommendation: Let me talk to a representative
Essex Junction, Vermont
Seeking information before purchase
I am still waiting for a phone call.
892-233-****
I am interested in purchasing the system but want to talk to someone before purchasing
User's recommendation: Please call customers who request them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContract dispute
I am extremely unhappy with the service, product and usability of the nutrisense system and wish to cancel my contract without penalty. Thank you Suzanne Thompson
User's recommendation: It’s not worth it, wait for a better option.
High Point, North Carolina
Tech support
Finally received call from technical support and they resolved all my issues. Paeblo was very good. I had to purchase water proof tape to be able to swim with CGM.
User's recommendation: Watch out for reoccurring subscription capture
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