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Refusal to refund

Due to the covid 19 pandemic my conference was cancelled. I contacted Nustay for a refund. They told me the Hyatt hotel refused to refund. I contacted the Hyatt hotel. They informed me the refund had been sent to Nustay. If you go to TripAdvisor you will see a mix of reviews. They are either 1 star stating refusal to refund or 5 star full refund provided. This makes absolutely no sense. They are holding my paid in full 3 night stay at the Hyatt hostage.

User's recommendation: Don't even consider them.

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1 comment
#1845248

Within 48 hours of contacting Pissed Customer, Nustay has agreed to fully refund my hotel rooms!

ID
#1843614 Review #1843614 is a subjective opinion of poster.
Service
Nustay Customer Care
Pros
  • Easy to get reservations
Cons
  • Pay in full upfront and no refund
Loss
$355
Preferred solution
Full refund

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