Number One Cochran Subaru Of Butler County
Number One Cochran Subaru Of Butler County Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Number One Cochran Subaru Of Butler County reviews show mixed sentiment: reviewers value product diversity and the website but report poor customer service, disappointing discounts, and a generally high price level.
Positive Feedback
Customers praise the range of models and the dealer website, and note that Subaru of America Customer Care can be polite and helpful.
Negative Feedback / Risk Areas
- Poor in-dealership service and repair experiences leading to customer complaints.
- High pricing and unclear discounts create frustration over billing and estimates.
- Parts sourcing and warranty-related service gaps when vehicle is out of warranty.
Key Takeaways for Future Customers
- Compare service estimates and parts prices before authorizing work.
- Confirm available discounts and get written pricing to avoid surprises.
- Ask about warranty coverage and service policies and verify customer service responsiveness.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Number One Cochran Subaru Of Butler County reviews show mixed sentiment: reviewers value product diversity and the website but report poor customer service, disappointing discounts, and a generally high price level.
Positive Feedback
Customers praise the range of models and the dealer website, and note that Subaru of America Customer Care can be polite and helpful.
Negative Feedback / Risk Areas
- Poor in-dealership service and repair experiences leading to customer complaints.
- High pricing and unclear discounts create frustration over billing and estimates.
- Parts sourcing and warranty-related service gaps when vehicle is out of warranty.
Key Takeaways for Future Customers
- Compare service estimates and parts prices before authorizing work.
- Confirm available discounts and get written pricing to avoid surprises.
- Ask about warranty coverage and service policies and verify customer service responsiveness.
Turn one complaint into a collective action
2013 Outback Limited - Subaru Service Fail
- - Outback head failed at 105k; parts from Ohio, DIY repair.
- - Dealers were unhelpful; Subaru of America was kind; this will be my last Subaru.
My 2013 Outback blew a cylinder head at 105k miles. Subaru dealers in Western, PA were worse than useless in terms of service and would not even match parts prices with Ohio dealerships, meaning we've had to order parts from Ohio and do the work ourselves as the car is out of warranty.
Our local dealership (Cochran of Butler, PA) wanted $513.00 just to take the valve cover off of the head to tell what we already knew.
However, though the dealerships could care less, Subaru of America Customer Care was polite and kind. After 7 Subaru station wagons, over 30 years, and one life-threatening accident in which I was saved by Subaru, this will be my last one.
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