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Buyer Beware!

I am experiencing a similar issue with my counter tops! Complete lack of customer service and professionalism. Manny and Angel don't communicate and blame their subcontractors for their issues. My countertops edges look scratched and the installer advised it was the poor product that was sold to me my Manny. The installer did the best he could to buff it out but looks bad still! Manny refuses to inspect it or to compensate me for anything! In addition, the never advised if we wanted the left over pieces we needed to tell the installer. I want my other 8.3'x 10"! They refused to work with me.
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ID
#846029 Review #846029 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Nulook Floor Kitchen Remodeling
Pros
  • Large selection
Cons
  • Lack of professionalism and communication
Reason of review
unprofessional
Loss
$125
Preferred solution
Price reduction

Nulook Floor poor installation process

We have had numerous home improvement projects completed over the last 30 years. We chose NuLook Floors for our flooring needs because we wanted carpet, tile and wood flooring and thought it would be an advantage to use a store which could offer installation on all 3 kinds of flooring. We decided that instead of working directly with contractors we would use Nulook Floors. We thought Nulook would handle the details and communication with the installers. This did not turn out to be the case. Instead of being more efficient, this resulted in our having to deal with several sub-contractors ourselves and having to request any needed intervention from NuLook. NuLook did not take any initiative whatsoever in inspecting the subcontractors’ work or making sure their subcontractors completed the jobs to our satisfaction. We had carpeting removed from the stairs leading to the second floor and the adjoining upstairs hallway and replaced it with hard wood. The wood installer, Matt, did very poor work. The quote described the removal and re-installation of the stair banister and spindles. Instead he cut the bottoms of the spindles and he did not remove anything. The wood in the hall is visibly not straight/square. With a tape measure it is at least 1” wider from end to end. The stair spindles were visibly off line and crooked. There was excess glue everywhere. There were gaps in the wood flooring where it met the closet. Matt also did not follow our instructions about which rooms needed threshold coverage and left carpet raw edges uncovered. The outer edges of the risers were also left completely uncovered. We had the carpet removed from the living room/dining room and the master bathroom and replaced with tile. The tile installers were a little better. There was a 1” section at the end of the living room that was filled with grout that should have had tile cut to fit. The master bathroom tile was installed and then grouted less than 1 hour later. I thought that the tile had to set for a minimum of 5 – 6 hours before grout was installed. We also had the carpeting in the master bedroom and guest bedroom replaced. The carpet installation was satisfactory, however the edge where the 2 pieces met was not matched as well as it could have been. I called Nulook Floors and explained my concerns to Joseph. I had to beg to get someone to come out and inspect the work. Joseph came out and agreed that the wood work issues were obvious and the tile in the living room would be repaired. He said the tile installation in the master bathroom was normal because they used quick set. I still don’t think this was right. Nulook Floors had the tile installer correct the tile in the living room. When Matt came out to correct the wood floor issues he was very unhappy to have to come back. This created a very uncomfortable situation for us. Matt tried to discount all of our issues saying they were not his fault. He was argumentative and looked for every opportunity to get out of doing anything. He corrected a few items, left, and actually had to come back out a third time and still did not correct all of the issues. Someone from Nulook Floors should have been here to deal with their contractors. Joseph told us that when his boss Apollo returned he would come out to inspect the wood work and might compensate us in some way. I called and reminded Joseph of this statement 2 weeks later; they have not come out yet. We experienced other issues such as excessive carpet and tile lead times and very little communication initiated from Nulook.
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4 comments
#1102395

Nulook suck *** ! Go shopping elsewhere , you get what you pay for with Nulook , cheap materials and clueless illegal alien installers

#1091707

This outfit should be avoided, having witnessed on several occasions the damage they do along with lousy installations of all flooring materials shop elsewhere .

#1026027

This is NOT Nulook floors Australia. completely different company

#900180

These guys do not use quality installers to gain themselves maximum profit . Nu look are a classic example of everything and all what is BAD about the flooring industry today , forget all about quality and customer care with NU LOOK .

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ID
#471729 Review #471729 is a subjective opinion of poster.

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