Unclaimed
Nugget Casino Resort Reviews
13
CLAIMED LOSSES
3
TOTAL REVIEWS
Poor service resulting in lose of employment
We had an appointment with an important client at a specific time. That afternoon upon arrival,we requested a porter to be at our room at a specific time for early check out, that we could make our appointment on time. We had quite a bit of luggage and had had the...
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ID
Location
Sparks, Nevada
New Reviewer
Terrible
Many things I could have dealt with. Long wait to check in, terribly loud room so difficult to sleep, but the raw chicken I was served for dinner from Rosies Diner in house was what put me over the edge. And the fact that I was told I would be refunded the $13.00 for the dinner and then told by the day manger that he wouldn't do it. Besides the chicken being half raw, they got the bread wrong and the meal was served cold. And called me a liar. I tried to take this complaint to the hotel management and they were uninterested and non-responsive. So, this place has terrible customer service and the in house restaurants are not very good or even a safe place to eat.
ID
Pros
- Nice valet staff
Cons
- Say one thing and do another
- Bad customer service and problem resolution
- Rosies diner serves raw meat
Reason of review
Extremely bad customer service in terms of problem resolution. I kept getting passed around and no one could help. Just wanted a $13.00 refund for the raw meat.
Loss
$13
Preferred solution
Price reduction
New Reviewer
Horrible Buffet Service
I went with my family to the buffet and paid $80. I got dessert for the table. Dalila El Salvador came to the table and said I could not take so much dessert. Apparently I cannot take more than one serving to the table- it is somehow not allowed. Dalila put her hands all over the dessert, rudely smirked and then said we can keep the dessert. Who touches food on the table of a customer? She was watching us eat and counting how many desserts we were eating. She gave us an incredibly rude attitude and a horrible experience. She was so unprofessional.
ID
Location
Sparks, Nevada
Reason of review
Poor customer service
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Nugget Casino Resort