New Reviewer

Terrible

Many things I could have dealt with. Long wait to check in, terribly loud room so difficult to sleep, but the raw chicken I was served for dinner from Rosies Diner in house was what put me over the edge. And the fact that I was told I would be refunded the $13.00 for the dinner and then told by the day manger that he wouldn't do it. Besides the chicken being half raw, they got the bread wrong and the meal was served cold. And called me a liar. I tried to take this complaint to the hotel management and they were uninterested and non-responsive. So, this place has terrible customer service and the in house restaurants are not very good or even a safe place to eat.
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ID
#1663926 Review #1663926 is a subjective opinion of poster.
Pros
  • Nice valet staff
Cons
  • Rosies diner serves raw meat
  • Say one thing and do another
  • Bad customer service and problem resolution
Reason of review
Extremely bad customer service in terms of problem resolution. I kept getting passed around and no one could help. Just wanted a $13.00 refund for the raw meat.
Loss
$13
Preferred solution
Price reduction
New Reviewer

Horrible Buffet Service

I went with my family to the buffet and paid $80. I got dessert for the table. Dalila El Salvador came to the table and said I could not take so much dessert. Apparently I cannot take more than one serving to the table- it is somehow not allowed. Dalila put her hands all over the dessert, rudely smirked and then said we can keep the dessert. Who touches food on the table of a customer? She was watching us eat and counting how many desserts we were eating. She gave us an incredibly rude attitude and a horrible experience. She was so unprofessional.
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ID
#1438209 Review #1438209 is a subjective opinion of poster.
Location
Sparks, Nevada
Product
Nugget Casino Resort Buffet
Reason of review
Poor customer service

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