NSW TrainLink
NSW TrainLink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NSW TrainLink has a 2.5 star rating based on 4 customer reviews and overall sentiment is mostly dissatisfied; recent recommendations include choosing alternative travel when possible.
Key Takeaways for Future Customers
- Check service availability before travel; NSW TrainLink reviews note sudden cancellations.
- Website and customer service can help with bookings.
- Consider alternatives for long trips if buffet or sleeper comfort is important.
Negative Feedback / Risk Areas
- Frequent customer complaints about missed advertised services and buffet closures.
- Reports of poor onboard cleanliness and pest issues.
- Issues with billing practices, refunds, discounts and lost luggage handling.
Positive Feedback
Staff are praised in several reviews for being helpful and resolving booking problems; price level is perceived as low.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NSW TrainLink has a 2.5 star rating based on 4 customer reviews and overall sentiment is mostly dissatisfied; recent recommendations include choosing alternative travel when possible.
Key Takeaways for Future Customers
- Check service availability before travel; NSW TrainLink reviews note sudden cancellations.
- Website and customer service can help with bookings.
- Consider alternatives for long trips if buffet or sleeper comfort is important.
Negative Feedback / Risk Areas
- Frequent customer complaints about missed advertised services and buffet closures.
- Reports of poor onboard cleanliness and pest issues.
- Issues with billing practices, refunds, discounts and lost luggage handling.
Positive Feedback
Staff are praised in several reviews for being helpful and resolving booking problems; price level is perceived as low.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Casino, New South Wales
Horrible train trip
Me and my wife are both disabled we where there would be a train at casino train station not the csse had to take another coach to kempsey .very angry about this john westaby
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
No buffet car available as advertised on broadmeadow to central service.
- Promised scones and chocolate bars were not provided; staff packed them away.
- Only tea was available despite over two hours left on the train.
Booked on this service with my grandchildren.
I was told when I booked there would be scones available, chocolate bars etc but the staff had packed everything away and the only thing available was tea even though there was over two hours left on the train..
Not acceptable to pay extra for a service that wasn't provided.
Preferred solution: I would like the buffet car to be stocked as advertised
Sydney, New South Wales
My fault.bank hadn't cleared old m'card.Staff were great
- Nothing happened with your team.
- My bank hadn't cleared my new card.
- Staff went out of their way to help me reach the end result.
Nothing happened with your team.My bank hadn't cleared my new m'card.Staff went out of their way to help me negotiate difficultway to achieve end result.Finally with their help end result was achieved.Thank your staff for me. .
...SUSAN BALL . .
User's recommendation: Other customers would know what they were doing
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grafton, New South Wales
Poor customer service train infested with roaches.
- Roach infestation on Sydney flight; staff laughed.
- Photos shown; excuses blamed coastal environment and other customers; no refund or voucher.
Had a return from Syd to BNE. Roach infested.
Mentioned to the staff, was laughed at and felt humiliated. Addressed concern with customer service, with pic evidence of roaches but was given a detailed excuse blaming the coastal environment and other customers for the roaches.
Suffered a week of allergies, they just didn't care and gave pro forma lip service. Least they could have done was offer a part refund or kiosk voucher if I ever travel again.
- Health hazard
Preferred solution: Full refund
User's recommendation: Choose alternative travel if possible.
So impressed with servicehad to inform you
I had need to cancel a booking and rebook for my sister and myself.
Natalie served me and was extremely helpful.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBruised legs
- The Melbourne-Sydney sleeper train was bumpy and I got no sleep.
- Every time I got up I hit the steel bed frame, bruising both legs.
I was on the sleeper train from Melbourne to Sydney and the train ride was so bumpy amd got no seep. Also every time I got up I feel back on the steel frame off the bed which left me with bad bruises on the back of both of my legs.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo enquir
I want to book a couple of seats on the Train to Kempsey and to know the times from Melbourne to Kempsey
Preferred solution: I lost an amber pendant on the Melbourne to Sydney / Sydney to Kempsey
Nsw Trainlink Bus Service Review
- A Moree Countrylink bus went through my bag and items were taken.
- I am not happy and want this fixed right away.
Hi my name is Nathan the lady what does the Moree Countrylink bus has gone through my bag and taken off the bus I'm not happy and to do a commet about this bus to Moree and I went this fixed right away not happy about Countrylink all together
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Transport for NSW
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