John W Owk

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Verified Reviewer
| map-marker Casino, New South Wales

Horrible train trip

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Me and my wife are both disabled we where there would be a train at casino train station not the csse had to take another coach to kempsey .very angry about this john westaby

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Loss:
$200

Preferred solution: Full refund

Fiona H Kos

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Verified Reviewer
| map-marker Sydney, New South Wales

No buffet car available as advertised on broadmeadow to central service.

Booked on this service with my grandchildren.

I was told when I booked there would be scones available, chocolate bars etc but the staff had packed everything away and the only thing available was tea even though there was over two hours left on the train..

Not acceptable to pay extra for a service that wasn't provided.

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Preferred solution: I would like the buffet car to be stocked as advertised

Anonymous
map-marker Sydney, New South Wales

My fault.bank hadn't cleared old m'card.Staff were great

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Nothing happened with your team.My bank hadn't cleared my new m'card.Staff went out of their way to help me negotiate difficultway to achieve end result.Finally with their help end result was achieved.Thank your staff for me. .

...SUSAN BALL . .

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User's recommendation: Other customers would know what they were doing

Jason C Hap

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Verified Buyer
|

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Verified Reviewer
| map-marker Grafton, New South Wales

Poor customer service train infested with roaches.

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NSW TrainLink - Poor customer service train infested with roaches.
NSW TrainLink - Poor customer service train infested with roaches. - Image 2

Had a return from Syd to BNE. Roach infested.

Mentioned to the staff, was laughed at and felt humiliated. Addressed concern with customer service, with pic evidence of roaches but was given a detailed excuse blaming the coastal environment and other customers for the roaches.

Suffered a week of allergies, they just didn't care and gave pro forma lip service. Least they could have done was offer a part refund or kiosk voucher if I ever travel again.

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Cons:
  • Health hazard

Preferred solution: Full refund

User's recommendation: Choose alternative travel if possible.

Pamela T Our
map-marker Mascot, New South Wales

So impressed with servicehad to inform you

I had need to cancel a booking and rebook for my sister and myself.

Natalie served me and was extremely helpful.

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Lesley C Khn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Perth, Western Australia

Bruised legs

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NSW TrainLink - Bruised legs
NSW TrainLink - Bruised legs - Image 2
NSW TrainLink - Bruised legs - Image 3

I was on the sleeper train from Melbourne to Sydney and the train ride was so bumpy amd got no seep. Also every time I got up I feel back on the steel frame off the bed which left me with bad bruises on the back of both of my legs.

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Preferred solution: Let the company propose a solution

Kim B Vta

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Verified Reviewer

To enquir

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I want to book a couple of seats on the Train to Kempsey and to know the times from Melbourne to Kempsey

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Preferred solution: I lost an amber pendant on the Melbourne to Sydney / Sydney to Kempsey

Anonymous

Nsw Trainlink Bus Service Review

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Hi my name is Nathan the lady what does the Moree Countrylink bus has gone through my bag and taken off the bus I'm not happy and to do a commet about this bus to Moree and I went this fixed right away not happy about Countrylink all together

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Reason of review:
Poor customer service

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