NSW TrainLink
5
TOTAL REVIEWS
NSW TrainLink Reviews
Pamela T Our
Mascot, New South Wales
So impressed with servicehad to inform you
I had need to cancel a booking and rebook for my sister and myself. Natalie served me and was extremely helpful.
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Verified Reviewer |
Grafton, New South Wales
Poor customer service train infested with roaches.
Had a return from Syd to BNE. Roach infested. Mentioned to the staff, was laughed at and felt humiliated. Addressed concern with customer service, with pic evidence of roaches but was given a detailed excuse blaming the coastal environment and other customers for the roaches. Suffered a week of allergies, they just didn't care and gave pro forma lip service. Least they could have done was offer a part refund or kiosk voucher if I ever travel again.
Cons:
- Health hazard
Preferred solution: Full refund
User's recommendation: Choose alternative travel if possible.
Kim B Vta
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Verified Reviewer