NSW TrainLink
NSW TrainLink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NSW TrainLink has 2.8 star rating based on 6 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Other customers would know what they were doing", "Choose alternative travel if possible.".
Review authors value the most Website and Customer service. Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NSW TrainLink has 2.8 star rating based on 6 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Other customers would know what they were doing", "Choose alternative travel if possible.".
Review authors value the most Website and Customer service. Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Casino, New South Wales
Horrible train trip
Me and my wife are both disabled we where there would be a train at casino train station not the csse had to take another coach to kempsey .very angry about this john westaby
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
No buffet car available as advertised on broadmeadow to central service.
Booked on this service with my grandchildren.
I was told when I booked there would be scones available, chocolate bars etc but the staff had packed everything away and the only thing available was tea even though there was over two hours left on the train..
Not acceptable to pay extra for a service that wasn't provided.
Preferred solution: I would like the buffet car to be stocked as advertised
Sydney, New South Wales
My fault.bank hadn't cleared old m'card.Staff were great
Nothing happened with your team.My bank hadn't cleared my new m'card.Staff went out of their way to help me negotiate difficultway to achieve end result.Finally with their help end result was achieved.Thank your staff for me. .
...SUSAN BALL . .
User's recommendation: Other customers would know what they were doing
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grafton, New South Wales
Poor customer service train infested with roaches.
Had a return from Syd to BNE. Roach infested.
Mentioned to the staff, was laughed at and felt humiliated. Addressed concern with customer service, with pic evidence of roaches but was given a detailed excuse blaming the coastal environment and other customers for the roaches.
Suffered a week of allergies, they just didn't care and gave pro forma lip service. Least they could have done was offer a part refund or kiosk voucher if I ever travel again.
- Health hazard
Preferred solution: Full refund
User's recommendation: Choose alternative travel if possible.
Mascot, New South Wales
So impressed with servicehad to inform you
I had need to cancel a booking and rebook for my sister and myself.
Natalie served me and was extremely helpful.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth, Western Australia
Bruised legs
I was on the sleeper train from Melbourne to Sydney and the train ride was so bumpy amd got no seep. Also every time I got up I feel back on the steel frame off the bed which left me with bad bruises on the back of both of my legs.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo enquir
I want to book a couple of seats on the Train to Kempsey and to know the times from Melbourne to Kempsey
Preferred solution: I lost an amber pendant on the Melbourne to Sydney / Sydney to Kempsey
Nsw Trainlink Bus Service Review
Hi my name is Nathan the lady what does the Moree Countrylink bus has gone through my bag and taken off the bus I'm not happy and to do a commet about this bus to Moree and I went this fixed right away not happy about Countrylink all together
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Transport for NSW
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