map-marker Sydney, New South Wales

NSW Civil and Administrative Tribunal: complaint

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NCAT; NSW Civil and Administrative Tribunal; NCAT has proven to be the worst example of waste of tax payer money ever experienced in the history of Government wastage! This department is staffed by apathetic, lazy staff who act like they are god. They are purely anti business and have no respect for the businesses they are often destroying with their misguided, inept and useless practices. This is my story, I am a small business owner who had a sale, it was no refund on heavily reduced goods- these were the terms. I had a customer who purchased goods and then 2 months later came back asking for a refund, the goods had been heavily used by her. obviously I refused the refund. a month later, my mother was diagnosed with aggressive cancer, and was in hospital. I was really stretched on all fronts. Then I get a letter from NCAT The NSW Civil and Administrative Tribunal giving me a weeks notice to attend because this customer had decided to take me to the NSW Civil and Administrative Tribunal. The date on the letter was about to coincide with possible surgery for my mother, I had been so stressed and I rang NCAT, letting them know the situation- the woman I spoke to said I needed to put it in writing, so I emailed them, I got an automated email, then nothing so I waited 48 hours and called them. same woman - rude, apathetic - speaking to me like I was the "enemy" - just DISGUSTING attitude. said they were considering it. I said "this is not right", her response "well actually it is, thats our procedures", I waited another 24 hours nothing, I rang her again- she was very rude, and dismissive saying "well you can send us proof that your mother has been diagnosed with cancer and that she is scheduled for surgery on the date of your hearing", she had Zero respect or sympathy or even common curtsey. I asked to speak to her supervisor and it was like dealing with the mafia, he backed her stance and was even more dismissive- the message was loud and clear " we hate businesses and we work for the consumer oh, and we dont care much for the truth". I was left shocked. They never got back to me about reschuling nor did I get any response to my correspondence. Absolutely appaulling attitude and practices. Corrupt and anti-business. I decided not to attend, frankly my mother and my business were priority. They ruled against my business to refund the lady (even though it was the wrong thing to do), and I ignored them. guess what nothing happened. NOTHING. So here's my verdict. USELESS GOVERNMENT WASTE OF MONEY THATS TOTAL UTTER ***. Here's how to deal with NCAT, treat them like the useless toothless tigers they are.
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Reason of review:
Poor customer service

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