Resolved
Bobby D Nxh

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Resolved: Bait and switch scam and stolen deposit

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NS Moving Services - Bait and switch scam and stolen deposit
NS Moving Services - Bait and switch scam and stolen deposit - Image 2
Updated by user Aug 16, 2021

Company fixed the issue and I have been provided with full refund.

Original review Jul 16, 2021
I am not one to complain or write negative reviews, but I believe I must write this about NS Moving Services (www.nsmovingservices.com, USDot No: 315****, TXDMV No.: 00802****C, hereafter NSM) to help other consumers avoid the deceptive bait and switch tactics they use and avoid losing their money. On June 10, my wife received a quote for a move for $1310 and that amount was discussed on the phone with the company.

My wife agreed to that price and paid a deposit on June 14. On June 15, NSM sent another invoice for $1660 identifying the exact same items to be moved, the exact same items to be taken as trash, the exact same number of estimated labor hours, the only thing that changed was the estimate up by over $300. That same day, my wife asked for our deposit back given that NSM changed the estimate over $300 for the exact same thing and the only reply she received was that the deposits were non-refundable. She pointed out how there was a bait and switch the day after she paid the deposit, but the deposit was not refunded.

We tried to chargeback to our credit card, but NSM misrepresented the facts to our credit card and ignored the original invoice amount. We are currently disputing the charge. When I called to request a refund and explain the situation, the owner of the company Matt Little, refused to refund our deposit, would not listen to my explanation, called me an *** and said he would think about it and call me the next day. The next day, he again refused to refund our deposit, refused to admit that the company did a bait and switch to defraud us out of a deposit, and instead said hes number one in moving and to read his online reviews.

Not only is this company deceptive in its trade practices, but they are completely unprofessional and horrible to prospective customers. Given their attitude on this issue, I am guessing they keep a lot of deposits with their bait and switch tactic. As an attorney with over thirteen years of experience dealing with many obstreperous and rude witnesses and other attorneys, Matt Littles attitude, especially towards a consumer, is one of the worst I have experienced.

If anyone doubts what I have said, I have proof and have provided it to the Better Business Bureau, the Texas Attorney General Consumer Protection Division, as well as other social media and news outlets. Please dont give this company your business, you will regret it.
View full review
Loss:
$100
Cons:
  • Deceptive
  • Bait and switch
  • Bad customer service

Preferred solution: Full refund

User's recommendation: BEWARE! DO NOT USE THIS COMPANY!

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