Terrence H Xlv

Do not use this company

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NRG Restoration - Do not use this company
NRG Restoration - Do not use this company
My name is Terrence Howard. I met the General Contractor when attempting to find a dependable company/contractor to assist us with renovation of some investment properties in the Columbus area. I told my wife, since we plan to do future business with this company, we might as well ask them to renovate a unit we owned where we moved in temporarily. The contract was presented to us where the General Contractor was told our budget was about $8000 and with over a decade of experience in the world of real estate, we already knew that the quoted $10,300 quote was about $2,000 more than market value of the rehab. That estimate didnt include any appliances, flooring, carpet, tile, light fixtures, etc. We spent an additional $5000 to renovate 2 of 5 rooms where the entire unit is a little over 700 square feet. The renovation began the start of the 2nd of the month of November where we were quoted a finish time of 3 weeks. 3 weeks past where the workers were supposed to be at the unit working however ALL days they late most of the times hours late showing up at 11am and leaving between 3 to 4pm. 30 % of the time one of the workers was on his cell phone, making personal calls. This was brought immediately to the supervisors attention, where he would extend an apology, but done nothing impactful. That same guy worked on this project for 3 weeks before the company made a decision to remove him. The General Contractor shows up 5 days before Xmas with an invoice of $5200 more than initial quote. The invoice had 9 additional items where 6 were never discussed or approved. Of course nothing was itemized where the added expense dropped out of the sky!! Hopefully one can read this information and make a much better decision than we did!!
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  • Are currently in business
  • Poor communication
  • Not dependable
  • Incompetent
Reason of review:
Pricing issue

Preferred solution: Refund of $3000

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