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NRG Restoration

NRG Restoration

www.nationalrestorationgroup.com
What is your customer experience with NRG Restoration?

NRG Restoration Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

NRG Restoration has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with an entirely unfavorable rating distribution and report high price levels.

Positive Feedback

The company is currently in business.

Negative Feedback / Risk Areas

  • NRG Restoration reviews highlight poor punctuality and unreliable workmanship.
  • Customer complaints cite surprise charges and disputed billing on invoices.
  • Reports describe unresponsive customer service and lack of itemized estimates.

Key Takeaways for Future Customers

  • Expect to document scope and costs in writing before work begins.
  • Confirm timelines and supervision to avoid delays and quality issues.
  • Be prepared to challenge unexpected charges and preserve records of communications.
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Media from reviews

NRG Restoration - Do not use this company
NRG Restoration - Do not use this company - Image 2
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Terrence H Xlv

Do not use this company

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AI Highlights
  • - Quote was $10,300, about $2,000 over market; it didnt include appliances or finishes.
  • - Spent $5,000 more on 2 of 5 rooms; delays and worker removal.
NRG Restoration - Do not use this company
NRG Restoration - Do not use this company - Image 2

My name is Terrence Howard. I met the General Contractor when attempting to find a dependable company/contractor to assist us with renovation of some investment properties in the Columbus area.

I told my wife, since we plan to do future business with this company, we might as well ask them to renovate a unit we owned where we moved in temporarily. The contract was presented to us where the General Contractor was told our budget was about $8000 and with over a decade of experience in the world of real estate, we already knew that the quoted $10,300 quote was about $2,000 more than market value of the rehab. That estimate didnt include any appliances, flooring, carpet, tile, light fixtures, etc. We spent an additional $5000 to renovate 2 of 5 rooms where the entire unit is a little over 700 square feet.

The renovation began the start of the 2nd of the month of November where we were quoted a finish time of 3 weeks. 3 weeks past where the workers were supposed to be at the unit working however ALL days they late most of the times hours late showing up at 11am and leaving between 3 to 4pm. 30 % of the time one of the workers was on his cell phone, making personal calls. This was brought immediately to the supervisors attention, where he would extend an apology, but done nothing impactful.

That same guy worked on this project for 3 weeks before the company made a decision to remove him. The General Contractor shows up 5 days before Xmas with an invoice of $5200 more than initial quote. The invoice had 9 additional items where 6 were never discussed or approved.

Of course nothing was itemized where the added expense dropped out of the sky!! Hopefully one can read this information and make a much better decision than we did!!

Loss:
$3000
Pros:
  • Are currently in business
Cons:
  • Opportunistic
  • Not dependable
  • Incompetent

Preferred solution: Refund of $3000

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