NRG Remodeling
NRG Remodeling Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Do not use NRG Remodeling is the recent recommendation. Consumers report poor customer service, limited product diversity, and a high price level. One reviewer paid $3,600 for a skylight replacement that kept leaking and says the company became unresponsive after payment.
Key Takeaways for Future Customers
- Check NRG Remodeling reviews for responsiveness and warranty handling before hiring.
- Get detailed, written scope and inspect shingles and flashings in the original quote.
- Ask about refund and repair policies up front.
Negative Feedback / Risk Areas
- Repeated customer complaints about lack of follow-up after payment and unresolved leaks.
- Reports of high pricing with limited product or service options.
- Poor customer service and unresponsiveness to calls, texts, and certified mail.
Positive Feedback
No positive experiences were reported in the available reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Do not use NRG Remodeling is the recent recommendation. Consumers report poor customer service, limited product diversity, and a high price level. One reviewer paid $3,600 for a skylight replacement that kept leaking and says the company became unresponsive after payment.
Key Takeaways for Future Customers
- Check NRG Remodeling reviews for responsiveness and warranty handling before hiring.
- Get detailed, written scope and inspect shingles and flashings in the original quote.
- Ask about refund and repair policies up front.
Negative Feedback / Risk Areas
- Repeated customer complaints about lack of follow-up after payment and unresolved leaks.
- Reports of high pricing with limited product or service options.
- Poor customer service and unresponsiveness to calls, texts, and certified mail.
Positive Feedback
No positive experiences were reported in the available reviews.
Dallas, Texas
Bad Experience
- Replaced skylight for $3,600; leak persisted after rain test.
- They blamed shingles, not skylight, and stopped responding.
- Do not hire NRG Remodeling.
I hired NRG Remodeling to repair a leaking skylight in my home. After an inspection, their representative recommended a skylight replacement for $3,600, which I paid.
The work was completed in a few weeks, and I signed a completion document, noting therein that I needed to wait for rain to confirm the repairs effectiveness.
When it rained a few weeks later, I discovered the skylight was still leaking. I took a video and notified NRG. They followed up and confirmed the skylight was still leaking. Subsequently, I was told the problem was due to holes in the shingles, not the skylight itselfan issue that should have been identified and addressed as part of the original inspection and quote, since my sole objective was to resolve the leak.
They have my $3,600 and I have a leaking skylight. That is unacceptable.
Ever since I reported the problem, NRG and its representative have chosen not to respond to texts, phone calls, or even a certified letter.
I have other options to pursue, but first I want to make others aware of the way this company treats its customers. Do not hire NRG Remodeling.
User's recommendation: Do not use NRG Remodeling
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