Anonymous
map-marker Sydney, New South Wales

Complaint

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Took more money than agreed told me they would refund me but no money two weeks later Had to go to fair trading in the end
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User's recommendation: Don’t trust anyone that works there

Aldo m Jjh
map-marker South Nowra, New South Wales

Wouldn't touch them with a 10 feet pole!!!! RIP OFF MERCHANTS

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Bought a brand new 2015 Commodore with a contracted 3 years FREE SERVICE. EVERY time I brought the car for a service, they try to charge me for the service, refusing to honor the Contract. Arguments with supervisors, managers etc. wasting a lots of time. Every single time, they reluctantly waived the cost of the services. AS PER THE LEGALLY BINDING CONTRACT. Last Free service was done on11/09/18. Same arguments, Same attempts to extract the cost of the service from me; same waste of time, etc, etc EXEPT that this time, they refused to release the car. In response I had to call the Police who directed the Manager to immediately release the vehicle. After this disgusting experience with this mob, I would STRONGLY recommend any body to stay clear of them. RIP OFF MERCHANTS!!!!! T
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Cons:
  • Attempt no to honor terms of contract
Reason of review:
Warranty issue

Preferred solution: A full WRITTEN Apology

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