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Verified Reviewer
New Reviewer

Stolen and rapé

Stolen everything from the safe and rapé. Logvvhjjrdz vbhtdscbhjdbbjdsxvbjjfcvjhfcbhyjvvCguiyfdcghhhhvffgjkbkygihgv
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ID
#2778651 Review #2778651 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Compensación

Sucks

sucks: The staff (Maria the manager) insisted that all guests provide a passport and stated that one passport was not enough. She refused to provide her last name. This was Novotel in Moscow City. I ended up booking Marriott near the Red Square.
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ID
#2761017 Review #2761017 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer

Hotel cleanness

We stayed at the Novotel York sat the 7-9 for friends 50 birthday payed neally £445 for a 4 star hotel well definitely 4 star no Covid cleaning at all hotel room pop up bed was stained with blood had not been hoved or dusted for definitely over a week had glass on the floor and plastic cup under the side as two of us staying are asmatic dust is very bad for us

User's recommendation: Do not stay.

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ID
#2756037 Review #2756037 is a subjective opinion of poster.
Pros
  • Central location
Cons
  • Not clean
Preferred solution
Let the company propose a solution
New Reviewer

Cancellation problem

I have just cancelled a booking made in January. Booking no JBCLCHMR - cancellation no 0902. I made the reservation in order to attend a Ships in Bottles convention running at your Greenwich Hotel on 11/09/20 - 13.09/20. When I made the booking the hotel did not seem to know about this convention (which was made for our organization with the convention manager Fabio Rogrigues). The deal that I only heard about later stated that bookings could held without payment up until 90 days before the convention. Because I did not know this at the time of the booking I went ahead and paid (£261). I believe that I am thus entitled to a refund !! Hope you can help Regards Roger McAuley email address rrmca@***.com Mobile no 0771029****
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ID
#1847869 Review #1847869 is a subjective opinion of poster.
Service
Novotel Hotels Customer Care
Preferred solution
Full refund

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