Anonymous

Short Review on November&nbs-05:00;29,&nbs-05:00;2016

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Bait and Switch! Swapped chairs I ordered for inferior ones and wanted to charge well over half the purchase price to replace them!
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Reason of review:
Return, Exchange or Cancellation Policy
Annia Zam
map-marker Redmond, Washington

Ordered a sctional they sent 1/2 when they sent the other 1/2 major damage

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I really hate to say this but we received the couch today and found it has a tiny rip on the lower part of the couch. Because we need this piece of furniture this weekend my wife decided to accept delivery. But if I were there I would have returned it again. My opinion this is unacceptable too many issues with this order. I don't understand how one order could go so sideways 1. ordered sectional did not receive the lounge part 2. lounge arrived at delivery truck location but delivery did not have lift gate approval 3. finally got approval when delivered found major damage Inline image 1 4 returned it 5. novi sent another and again did not approve liftgate 6 approved and delivered but again a rip in the lower part of the couch.Inline image 2 Wife said she would rather live with this then shop for another couch. But I am sorry I would give this shopping experience an F or 2 thumbs down.
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Pros:
  • Choices and options
Cons:
  • Final product ripped
  • No attention to detail
  • Delivery method
Reason of review:
Damaged or defective

Preferred solution: Price reduction

Walker Dzw
map-marker San Francisco, California

Dining Table Damaged! Not genuine item, false advertising

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Novi Decor - Dining Table Damaged! Not genuine item, false advertising
"Bought a fiberglass dining table from Novi Decor in Oct 2015 which on the add states it's "Scratch and Chip Resistant Finish" Table arrived very well packaged, we unpacked and assembled the table and noticed a lot of superficial scratches on the table top. Got in touch with Novi Decor and they replied in an email with instructions on how to remove the scratches with a $75 refund. While looking into the instructions it was evident that the material needed to remove the scratches would cost me well over $200 not to mention the time & effort it would take to achieve such a result especially being an amateur at restoring furniture. I emailed Novi Decor back advising the situation above and the response received was this "Unfortunately, we aren't able to extend a new table or any kind of exchange. We consider this matter closed after the acceptance of the previously offered resolution. "So much for customer service. Will def let all my friends & family know about this company and their dishonesty. What a joke!"
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Reason of review:
Bad quality
Anonymous
map-marker Mountain View, California

Novi Decor - Sofa Review from Mountain View, California

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I ordered a $1000 couch, it was on backorder for 2 months. Once it arrived it was damaged. I didn't know this until I opened the package. I filed a claim and they told me "If there was no damage signed for (at the time of delivery) then there is not much we can do. We can extend a 5% discount on your next purchase or a $25.00 refund to get a touch up kit, which should more than handle the cost." I called and the claims department told me that I should have opened the package before signing for the delivery.
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Reason of review:
Damaged or defective
Demarkus Cfc
map-marker New York, New York

Falsely advertised new bed was used and missing parts

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They are dishonest crooks. They sold us a fold up bed that they were selling on Craig's List. Their story was that it was special ordered for someone who changed their mind after they received it. They claimed it was never used or opened. We bought it and hired a company familiar with the brand to assemble it for us. They unpacked it and noticed that it had definite wear on it and said it had obviously been used. They told us it was not packaged properly and small parts were randomly put in a bag. It was also missing pieces. The mattress they sent was too big for the structure to close. Novi Decor refused to take it back and did not refund us. I have never experienced a company this dishonest before. I would not recommend anyone give them business. Beware of this companies business practices. They are not to be trusted.
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Cons:
  • Liars and cheaters
Reason of review:
Damaged or defective
Nahlia Xpc
map-marker Chicago, Illinois

DO NOT TRUST Novi Decor comapny/website. They are cheaters.

Placed an order over a month ago after doing a lot of research and finding the item I was looking for at Novi Decor. Credit Card has been charged immediately, and the order says the item will be shipped within 5 business days. Emailed Emily B after two weeks about the shipment only to receive a reply saying the item is under production and will be mailed soon (which contradicted with their 5 business days commitment). Another two weeks has passed, and today I receive an email from Emily B saying "Unfortunately upon preparing this item to ship out the warehouse realized that stock levels were incorrect and they do not have this item available currently. I am very sorry about this and unfortunately they have just started production and hence we will have to cancel your order and the authorization which took place has been dropped." It took them a month to realize they don't have the item in stock? Then why tell me it was under production and waste our time and effort? Novi Decor claims to have an office in Chicago which is untrue. Their website gives false information on pricing and availability. I searched for Novi Decor after receiving their email today and found these kind of negative reviews on SiteJabber. After reading the reviews there, I am so glad our order did not go through. And guess what? Novi decor doubled the price for the item I bought on their webiste immediately, and when emailed asking about the price difference, no one responded.
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Cons:
  • Cheaters
Reason of review:
Order processing issue

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