Pam M Ctz

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I want to cancel

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Novashe - I want to cancel
Novashe - I want to cancel - Image 2
Novashe - I want to cancel - Image 3
Novashe - I want to cancel - Image 4
Been trying to contact this company for 4 days to cancel my order, they've never contacted me back and I get a emails yesterday they went ahead and shipped what I wanted canceled anyways. Still praying they'll eventually give my money back. It's over a hundred dollar order for a nova wave antenna. Nova wave if you see this can you please contact Pam McNeill.
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Loss:
$140

Preferred solution: Full refund

User's recommendation: Good luck

Manal n

Order

I placed an order May 9 and paid extra for shipping I did not receive my items yet and I go on my honeymoon next week
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Reason of review:
Order processing issue
Anonymous

Scammers

I ordered a bathing suit in April and have never received it! I’ve sent emails with all my information with no response from them. I would highly recommend not ordering anything from this place
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Reason of review:
Order processing issue
Debra M Qdx

Company not ethical

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I purchased an order in late summer, and it took 6 weeks plus to arrive, I paid the additional monies for express mail. Once I received the items I was horrified at the poor quality of fabric and the sizing was not true to sizing charts. I have been trying to notify the company since November 14th , within the return Hi How about $25 to keep the items? Here is there last attempt to barter monies instead of honoring returns. If any doubt, please feel free to contact us Best wishes Crystal Customer service team Would it be a considerable that we refund $20 to your payment account as compensation while you keep the items and send them to your friends or Charity as a gift? If any doubt, please feel free to contact us Best wishes Crystal Customer service team Do not buy one item from Novashe, Debra
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Loss:
$120
Cons:
  • Quality and returning products
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Bec Wda

DO NOT BUY FROM NOVASHE

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Dont buy from these guys! Received a jumpsuit that hadnt finished being sewn emailed them photos and they offered me $5 instead of a refund or replacement. The ENTIRE back had not been stitched up! Theybalso blocked me on social media when i posted about it instead of responding to the complaint
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Reason of review:
Bad quality
1 comment
Guest

I ordered a $40.00 jumpsuit for my daughter's coronation for homecoming. I was told it would be shipped in 7 days.

I still have not received my package. They offered me a $5 refund and will not reship the jumpsuit or refund my money. DO NOT DO BUSINESS WITH NOVASHE. They are shady, I ordered a $40.00 jumpsuit for my daughter's coronation for homecoming.

I was told it would be shipped in 7 days. I still have not received my package. They offered me a $5 refund and will not reship the jumpsuit or refund my money.

DO NOT DO BUSINESS WITH NOVASHE. They are shady

Nou Mzs

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Verified Reviewer
| map-marker Summerville, South Carolina

COMPLETE SCAM

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Updated by user Nov 17, 2018

It’s now been 2 months and they still refuse to give me a return address so I can mail the dress back and get a full refund. They keep giving me the run around stating that they are in China and there is no way to return it to them. When the website clearly states that everyone that buys something from them are responsible for returns however then they say you can’t return.

Original review Oct 18, 2018
They are a COMPLETE SCAM the dress that was sent was not at all what the advertisement looked like. Completely CHEAP quality! Then when you are unsatisfied they say you are responsible for shipping cost back to Nanjing city Jiangsu province in China, or a 5 dollar credit! Never order from this company they are HORRIBLE and a complete SCAM!
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Reason of review:
Not as described/ advertised
Ali Est
map-marker London, England

So not buy

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I got scammed. I wanted to get a handbag. It was for a really good price and the pictures looked good. To bad I never received it and even if I did, the majority of people who actually received their item said it was really bad quality. I sent them many emails but never answered. Novashe: Never should belive me!
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Reason of review:
Order processing issue
Camitha P
map-marker Valdosta, Georgia

Complain

I have a order,I never received it I want to know what happened
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Reason of review:
Order processing issue
Roizy Bmr

The worst company to order clothes from

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They refuse to take products back. See reviews https://www.trustpilot.com/review/www.novashe.com I have asked for a return address to return unworn product with a size that is far too small for average medium. They tell me that they will not guarantee a refund if I ship the item back to where it came from They offer $2 credit, then $6 credit and just now $10 credit. I spent over $32 for this pair of jeans. Then they say keep the jeans and donate them to a friend or charity. But still no offer to refund. This is highly frustrating. They also supposedly have a Live Chat for which they do not respond to. There is no phone # or return address anywhere on their site or on the internet. Novashe advertise constantly on Facebook.
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Loss:
$37
Cons:
  • No money back
  • Misrepresentation of products
  • Terrible customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

michele s Mqo

Fake Company; will not give money back or offer a return address to return items

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This company has only given me and my family issues since we have ordered a product from them. After receiving the product, we were extremely dissatisfied with the quality and misrepresentation of the products. After going on the website and following all of the steps to return the items, filling out the paperwork and emailing all that they asked for I received no response for over 2 weeks. I sent around 7 emails and 3 Facebook messages before I threatened to report them, when they finally responded. The company then offered me $2 to keep the product and not return it. They did not want to give me the return address and did not want me to return the product at all. After saying no multiple times and continuing to ask for the return address, the company then offered me $6. Needless to say this company is refusing to give out their return address even if you have followed all of their steps to return an item. The company refuses to give you money back for your products and is overall a large scam.
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Loss:
$22
Cons:
  • Dont follow website terms and conditions
  • Terrible customer service
  • No money back
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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