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Refusing refunds; auto-renews charging your card without notice

Novaquark - Refusing refunds; auto-renews charging your card without notice
Novaquark - Refusing refunds; auto-renews charging your card without notice
When you subscribe to the game, they enable auto-renew. If you disable it, but then re-subscribe, they will enable auto-renew again. After getting in touch with them about this they refused to refund the charges on my card. When reaching out to the community, I was advised that if you dispute the charges to your bank they will delete your account in retaliation. The game is great despite being in early development, but NQ has extremely predatory billing practices. Stay away from this company.

User's recommendation: stay away; predatory billing practices.

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ID
#2527603 Review #2527603 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

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New Reviewer

Poor Customer Server

Removal of Customer support for things that require immediate action. Customer support tickets can take up to 6 months before they are even reviewed.

User's recommendation: Avoid at all costs.

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ID
#2420233 Review #2420233 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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