Anonymous
map-marker Pensacola, Florida

Conserning My reversed mortgage

Was not able to get anyone to answer the phone. One number was for an insurance co. I'm not giving up. I just need an updated payoff. Novad cannot find anything on my mom's mortgage. Reverse. They have sold the loan I think. When I call they state someone wi call you back. I have never gotten a return call. Nothing
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Wendy W Eej

Email address

I have been trying to send an affirmation for my Mum Jean Sesti. It continues to reply as undeliverable. First, what is your correct email address please. If that’s not the problem, then it may be that my attachment is too large. Also what format would you like the docs in? JPEG? PDF? Suggestions? Thank you for your assistance! Wendy
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Ann V Slb

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Verified Reviewer
| map-marker Kettle Falls, Washington

If I could give them a -10 I would

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My Mother was scammed by a contractor for a restoration of her burnt home. The contractor closed up shop and left with her money. I have been trying to get a hold of someone to help my Mom. We submitted an escalation request. Waited the 5 days like they said. Called on the 6th day, and submitted an escalation on the first request. They told me I have to wait for the 5 days on the second request. This is how are taxpayer money is spent.
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Anonymous
map-marker Phoenix, Arizona

Report home damage

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Novad Management Consulting - Report home damage
Lack of service. Wish I had different mortgage company. One who cared about costumer. Not faceless government entity.
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User's recommendation: Go someplace e I se

Anonymous
map-marker Hot Springs, Arkansas

Am I current on my R M payments?

I' am an (87) yr. old, proud Koren war vet. I thought I was keeping good records? I think I'm current on my R M pmts, I'm sure I'm late on my insurance.pay-back plan? Please tell tell me how much I owe on that. Please answer soon. Thank you so much Bob J. Cotnam 501-625-****
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Anonymous

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Verified Buyer
| map-marker Ocean City, Maryland

No response in a year

Novad Management Consulting - No response in a year
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Novad Management Consulting - No response in a year - Image 6
My mother passed April 2021. I have contacted Novad and done everything theyve asked of me. I have sent them all the forms in PDF I have a listing agreement I have third-party notarized per their request after six months I received a call on Saturday morning from Oklahoma from a Jayden Whiting who obviously no longer works there because after she gave me permission to sell the house her numbers been disconnected or email no longer exist and no that shows no record of her working there. Ive paid the homeowners insurance up to this point I no longer in the house needs to be condemned taxes need to be paid and nova refuses to have any correspondence again Ive waited on the whole car for 3 1/2 hours 15 times Ive had five escalations with no corresponding emails or phone calls what am I to do !obviously you My elderly parents were scammed
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Cons:
  • Disrespectful and unfair business practices
4 comments
SEXYBLACK

Novad has been frauding my in-laws for years.

Katreece S

We are getting a large group of us together and start the class action suit against Novad. Please email me your information to join our efforts - there is power in numbers! katreecestone@***.com

Guest
reply icon Replying to comment of Katreece S

Due to constant mail theft I have requesting Novad to change my mailing address to my PO for over 3 years still sending statements to my street box. Novid is opening me to ID theft My local post office urged me to get this fixed because mail theft in zip 98333 is out of control

SEXYBLACK
reply icon Replying to comment of Katreece S

This company should have been out of business along time ago.

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John L Plz

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Verified Reviewer
| map-marker Sylva, North Carolina

Haven't received a response as yet so rating company at this time is impossible

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Have you heard from Novad Management Consulting so far? NO RESPONSE AS YET What is the status of your communication with their customer service? STILL AWAITING THEIR RESPONSE
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SEXYBLACK
map-marker Brookhaven, Pennsylvania

FRAUD

I don't understand why we keep getting the run around.My mother in-law and her husband put in paperwork,to request money from their line of credit.The request was turned down because Novad is saying,that they have no funds to borrow but that's totally incorrect.They have never borrowed on the line of credit.There is nothing on their statements proving that they borrowed any money but yet Novad has been charging them interest on money they never received.I don't understand how HUD/FHA is allowing Novad to fraud people.
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User's recommendation: Don't deal with Novad

Anonymous
map-marker La Porte, Indiana

S L O W

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Paid off Reverse Mortgage thru Champion 1/28/22 Today is 7/11/22 and house has sold but title company cant release funds due to Lien. Better Business Bureau will be contacted tomorrow.
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User's recommendation: Obviously stay away from Reverse mortgages and NOVAD

James J Koj

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Verified Reviewer
| map-marker Shoreview, Minnesota

Verification

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We were recently assigned to your management. We made a request for funds from our reverse mortgage. After submitting it in the mail we received a " Unscheduled Advance Request Form - Funds from Line of Credit" On the bottom the form has # Error. Does this indicate our request needs to be resubmitted?
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Preferred solution: verfication

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker West Palm Beach, Florida

No answer

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Novad Management Consulting - No answer
need pay out amount to my account novad FHA CASE # 095-058**** NEED INFORMATION LET ME NO WHAT SOULD I DO NEXT.
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User's recommendation: get answers i wrote you an email

Anonymous
map-marker West Haven, Connecticut

Unprofessional and unfortunate

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I felt lucky to finally reach NOVAD regarding some questions about payout procedures for an insurance claim and clarification of wording in an affidavit they wanted to be returned. I was floored with the unprofessional and basically immature attitude. I could not believe I reached an actual company. The agent had a terrible attitude, giving me snarky responses to my questions, laughing at me even. Told me they have dozens of people like me a day in bad situations and thats not their problem they are just 5 guys in an office dealing with these cases and tired of answering the same questions ??? The form they wanted from me was just a stupid paper that was stupidly worded I asked for the supervisor to clarify what it meant who then laughed at me too and assured me that they were just 5 guys in an office sick of people not understanding the 15 words on the form. I understand that some people hate their jobs, but we just needed basic help. If these people hate working there so much cant they find anyone else?
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Preferred solution: Apology

Chuck H Lgj

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Verified Reviewer
| map-marker Prospect, Kentucky

Form 1099c

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After 7 days, still no call back, and this is serious, like $10,000 serious!! The first person I spoke to sounded concerned regarding my situation, then 7 days later, no return call!!
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Loss:
$10

Preferred solution: An explanation

1 comment
Katreece S

We are getting a large group of us together and start the class action suit against Novad. Please email me your information to join our efforts - there is power in numbers! katreecestone@***.com

Anonymous
map-marker New Bedford, Massachusetts

They never returned my calls,emails ,or letter I even sent.

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Never answers phone. Always on hold for at least 60 minutes or more.Called numerous times always hung up on. Sent email for payoff of reverse mortgage and they never responded. I highly not too get a reverse mortgage with this company.
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User's recommendation: Please do your research in this company.

1 comment
Katreece S

We are getting a large group of us together and start the class action suit against Novad. Please email me your information to join our efforts - there is power in numbers! katreecestone@***.com

Anonymous
map-marker Clinton, Washington

Terrible service and telephone wait times!

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Paid off my HECM in late December 2021. Two months later I'm still trying to get acknowledgement of the payoff or the Year Ending Annual Statement dated 12/31/2021. I've called the NOVAD phone # 877-622-**** and have had over an 80 minute wait time on both occasions. After the wait someone from the FHA answers fielding the NOVAD calls. They take the request for information and send the request details on to NOVAD. (1098-int, lien release request, payoff details and an annual statement that still has not been received). They say each time it will be 5-10 days for the info to be received. After 5 weeks nothing! The FHA service people have actually been very courteous and helpful. Finally a NOVAD service rep called and he was a total jerk (no info or help). Starting over. I'm a 99 yr old WW2 Navy Vet trying to get my affairs in order and have never been treated so poorly. Commander CSE (Retd) PS: NOVAD apparently does not have their own public help line!!!! Really dumb. The FHA needs to switch to a better Loan Servicing contractor.
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Preferred solution: Just like them to know they have a servicing problem and to address it.

User's recommendation: None yet.

1 comment
Katreece S

We are getting a large group of us together and start the class action suit against Novad. Please email me your information to join our efforts - there is power in numbers! katreecestone@***.com

CAROLYN G Otr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Duncanville, Texas

Novad is a scam!!!!!

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Two things.....1. never and i mean NEVER get a reverse mortgage. 2' you will never be able to contact Novad and when you do by some chance of a miracle, they are only a call center and have to pass the message along to HECM who could care less about me, you or anyone else. They get one star for maybe existing. they overcharge double on interest so that will shortly be taken care of
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Cons:
  • Too many to list

Preferred solution: Price reduction

1 comment
Katreece S

We are getting a large group of us together and start the class action suit against Novad. Please email me your information to join our efforts - there is power in numbers! katreecestone@***.com

About

Summary

Novad Management Consulting LLC offers business consulting services. The company was founded in 2003. Its headquarters is based in Landover, Maryland, United States. There are also offices in Atlanta (GA) and Oklahoma City (OK). The company serves both public and private sector organizations. Novad Management Consulting offers the following services: management consulting, financial & compliance auditing, program financial advisory, property management, and network & computer systems administrators. The company has a team of professionals which provide technical training, coaching, process implementation, and counselling. It offers services on a contract or fee basis. Novad Management Consulting also works as a subcontractor cooperating with other companies to provide more opportunities.

Novad Management Consulting reviews and complaints

Novad Management Consulting is ranked 60 out of 739 in Consulting category

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