Novaalab
Novaalab Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Novaalab reviews show a 2.7 star rating from 2 customer reviews; consumers are mostly neutral. Rating distribution is unfavorable; pros include a good product, while cons note undisclosed out-of-stock items, high price, and poor customer service.
Key Takeaways for Future Customers
- Contact customer service to confirm stock before ordering to avoid delays.
- Expect limited returns and potential refund disputes based on prior customer complaints.
- Compare prices given the reported high price level.
Negative Feedback / Risk Areas
- Undisclosed out-of-stock orders and delayed fulfillment.
- Returns denied and refund issues reported.
- Poor customer service and some ineffective product reports for pet use.
Positive Feedback
Some reviewers note the product itself is good despite service and fulfillment concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Novaalab reviews show a 2.7 star rating from 2 customer reviews; consumers are mostly neutral. Rating distribution is unfavorable; pros include a good product, while cons note undisclosed out-of-stock items, high price, and poor customer service.
Key Takeaways for Future Customers
- Contact customer service to confirm stock before ordering to avoid delays.
- Expect limited returns and potential refund disputes based on prior customer complaints.
- Compare prices given the reported high price level.
Negative Feedback / Risk Areas
- Undisclosed out-of-stock orders and delayed fulfillment.
- Returns denied and refund issues reported.
- Poor customer service and some ineffective product reports for pet use.
Positive Feedback
Some reviewers note the product itself is good despite service and fulfillment concerns.
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Verified Reviewer
Resolved: No indication that a product i ordered was out of stock
Company fixed the issue and I have been provided with full refund. Email the company before you order to make sure the item is in stock. Email the company before you order to make sure the item you want tois in stock.
I ordered their XL red light therapy mat. I initially got an email saying it would be shipping soon.
When I inquired if it had been shipped, I received another email saying they were out of stock and it would be several weeks before receiving it.
Nowhere in the ordering process was there any indication that they were out of stock. My order has now been referred to a member of their 'specialist team,' who hopefully will cancel my order quickly.
- Good product
- Not telling customer they were out of stock of item they ordered
User's recommendation: If you are going to order from them, get in touch with them first to make sure the item is not out of stock!
Los Angeles, California
Bad service
I purchased from Novaalab handheld laser, while I used 2 weeks for my dog arthritis, no effective. I asked to return, they don't permit. Very bad shopping experience.
Preferred solution: Full refund
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