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NorWex USA

NorWex USA

www.norwex.com
What is your customer experience with NorWex USA?

NorWex USA Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

NorWex USA has a 4.8 star rating from 3 reviews, 67% would likely recommend. Reviewers value customer service and store layout; price level is medium and rating distribution is positive.

Key Takeaways for Future Customers

  • NorWex USA reviews highlight helpful customer service and quality products.
  • Expect medium price level and recommendations for handling packages carefully.
  • Confirm warranty terms before purchase.

Negative Feedback / Risk Areas

  • Recurring customer complaints include billing problems and suspected fraud on checking accounts.
  • Warranty and refund concerns for older purchases and product breakage.
  • Issues around consultant subscriptions, auto-ship fees, and indifferent shipping support.

Positive Feedback

Many reviewers praise courteous agents, quick phone access, and products described as great or highly recommended.

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Media from reviews

NorWex USA - Mop head broke
NorWex USA - Problem with product I purchasedNorWex USA - Problem with product I purchased - Image 2
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Show reviews that mention
warranty broke representative mop mop head head broke
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Brenda N Ftm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubuque, Iowa

I’m placing another order and trying to do fraud again on our checking account it’s our joint account. I have a business account and a joint c there doing the same thing charging our checking account

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Somebodys charging our checking account $500 purchasing different orders on my business account and my business account. I get my Temu stuff for free so theres gonna theyre trying to post another $500 worth of stuff ordering different things that I never ordered so please cancel those orders from our checking account and the report as fraud again

User's recommendation: Always have ups have me sign for the package

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Alexandr Ynf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with product I purchased

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AI Highlights
  • Easy to reach Norwex by phone.
  • They had no answers to my question.
  • The antiperspirant broke off the plastic base and must be held to apply.
NorWex USA - Problem with product I purchased
NorWex USA - Problem with product I purchased - Image 2
Updated by user Feb 07, 2025

Antiperspirant cracked from it's base. The is no long warranty (purchased many years ago) for this product.

Original review Feb 06, 2025

It was very easy to get someone on the phone from Norwex. Unfortunately they had no answers to my question as my antiperspirant had broken completely off the plastic carrying base which means you have to hold it in your hand to apply it now. It's a fun product because you can put it in your bag and fly with it but not fun because it did break off the base.

User's recommendation: Handle with care

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Patty W Aga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mop head broke

NorWex USA - Mop head broke

I spoke with a representative and they say anything bought 2019 was only warranty for 3 years after 2021 they started the warranty for 5 years.

Preferred solution: Full refund

User's recommendation: No! Overpriced and then not warranted! Really? I’m waiting to hear if they will honor the current warranty.

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Kendall Gkl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address

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Both CC agents were courteous and very helpful. They made sure my purchase was on its way to the correct address.

User's recommendation: Definitely recommend highly

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Anonymous
map-marker Napoleon, Ohio

Stop service

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AI Highlights
  • I was placed as inactive.
  • Inactive consultants shouldn't be charged extra fees.
  • I can't afford to keep my account active.
  • I still love some products.

I was placed as inactive a while ago. When a consultant becomes inactive I would think that the company would not charge them additional fees and services.

I cant afford to keep my account active so why would I continue to send out catalogs and flyers to people who are not ordering.

To me that would be customer and consultant service. Still love some of the products!

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Anonymous
map-marker Chicago, Illinois

Detergent

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Your agent was very helpful

I appreciate he help and suggestions

I am looking forward of receiving my next order

User's recommendation: Great product

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Anonymous
map-marker Estherville, Iowa

Shipping

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They dont care enough about their customers they have because no matter what problem there is they are not very caring

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