New Reviewer

Terrible website/terrible customer service

Trying to find out anything useful on this website is futile.I had a simple question about Norton Ghost. The documentation was slim. Even the User Manual did not have adequate information. The chat window did not load. I spent 17 minutes on hold even with an authorization number for a phone call. The customer service representative was hard to understand although eager to help. All I wanted to know was whether I could read a Ghost 14 disk image using Ghost 15. It took me nearly an hour and twenty minutes to get to: "Yes." Symantec has a serious problem.
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ID
#170956 Review #170956 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

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