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Terrible website/terrible customer service

Trying to find out anything useful on this website is futile.I had a simple question about Norton Ghost. The documentation was slim. Even the User Manual did not have adequate information. The chat window did not load. I spent 17 minutes on hold even with an authorization number for a phone call. The customer service representative was hard to understand although eager to help. All I wanted to know was whether I could read a Ghost 14 disk image using Ghost 15. It took me nearly an hour and twenty minutes to get to: "Yes." Symantec has a serious problem.
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ID
#170956 Review #170956 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

About

Summary

Norton Ghost is a new antivirus released by the world’s known antivirus manufacturer Norton. Norton Ghost helps to professionally protect applications, folders, settings, and files. Moreover, it allows backup and recovery. Norton Ghost provides powerful control over full system and file backups, saves recovery points to offsite locations and many more. Millions of people all over the world have already made sure Norton Ghost is one of the best computer protectors one can have. A set of great features and competitive price make Norton Ghost one of the most effective antivirus programs. Norton Ghost knows how to keep your PC safe!

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