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2.7 Based on 27 reviews
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  • Customers like
    • Durable unit 6
    • Apache rv dealer 2
    • Great truck camper 2
  • Customers don't like
    • Quality of trailer and workmanship 10
    • Lack of business etiquette 6
    • No product follow through 5
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We purchased from Thompson RV in Pendleton a new B19 owning for 10 years, 2007 model. Not one bit of trouble. I washed it and maintained it after every trip. We went to the factory to see NW's manufacturing process. We were impressed. However, we keep it stored indoors during winter...even our cars are under cover, so winter it tough on things outside all year long.,, check your skin! :) We have about 30,000 miles of traveling with it. It's a... Read more

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TRIED TO CALL SEVERAL TIMES. FINALLY WENT TO EMAIL TO SERVICE DEPT LEFT MESSAGE ABOUT THE BROKEN SLIDE OUT ASKING FOR SOME HELP. THE MESSAGE I GOT BACK FROM DAVE WAS TAKE IT TO THE DEALER . WELL THERE IS NO DEALER CLOSE ENOUGH. ALL I ASKED FOR WAS A LITTLE HELP TO REPAIR THE SLIDE OUT AND WHAT THE MODEL AND SR # OF THE COMPONENTS. I DID NOT THINK THAT WAS TO MUCH TO ASK FOR. THE MESSAGE I GOT BACK WAS SCHWINTEC BY LIPPERT MFG. EMAIL IS A WASTE... Read more

Was this review helpful? 2 1

We bought our unit used. Fit and finish is average for this industry. Build quality is well above average. Thick floors, thick walls, solid construction, solid axles, big tanks, so unit is on the heavy side as a consequence. Have had zero issues with slides and seals, and we use our unit well over 15 weeks and 15,000 km per year. A lot of thoughtful cold-weather details, like knife valves in the heated area of the underbelly where they won't... Read more

Was this review helpful? 2 0

Purchased a 2016 25' Artic Fox trailer end of September. Slept on mattress two weeks. Mattress is starting to cave on both sides, definitely breaking down. Talked to Northwest RV in Spokane, we were told there had been complaints before and nothing was done. Called Northwood service dept. (541-962-6274) and were told it is a RV mattress and they will not cover under the warranty. We have had 6 rv's, this is the worst mattress we have ever... Read more

Was this review helpful? 4 2

2013 27-5L Drain Master Dump Valves and switches have not worked from day one! We have spent incalculable time and own effort to get repaired and finally had dealer replace with manual pulls (funny, now new models have manual pulls) At our expense! I have called Northwood corporate (Matt) to complain about service personnel and they improved their attitude but didn't stop them from charging us for the repairs and even using our after market... Read more

Was this review helpful? 2 0

after seeing so many videos about the quality of Arctic Fox trailers we decided to take the plunge and spend $50,000 and had the unit delivered. After going over the trailer after delivery we found the following; 1 marks and scratches on kitchen counters 2 hinge on cabinet door loose and had been repositioned crooked 3 heat vent in bathroom could not be opened 4 paper lifting above tub in shower and at front door area 5 window by couch did not... Read more

Was this review helpful? 9 2

I have a Desert Fox 21sw 2013. The front delaminated near the top. First I was told it was my fault that I did not maintain the seals between the roof and fiberglass. Well it had been stored under a cover and in enclosed storage. There were some mistakes made by NW onstalling the roof origionally. I called Justin and he said bring it back and they would look at it. Well they fixed it up by replacing it He did right by me. No charge. I will... Read more

Was this review helpful? 3 0

We enjoy the Nash 23D and customer service from the manufacture is excellent. The quality can be increased in three areas. First the machine screws holding the outside lower grey trim to the chassis on the brackets are too low of quality. All the screws snapped off letting the trim flap with the wind. I replaced with the same type of screws and now these are breaking off. The screws need to be stronger. The solar cell is too small and it takes... Read more

Was this review helpful? 5 1

Loved our camper. Loved that you could sit inside and utilize fridge and sink and bathroom without opening slides. Great layout. Took it from Tucson, AZ to Seattle, WA for 3 months then north to Alaska! Has solar panel, generator etc. so we did a lot of primitive camping. Loved it. Had a few minor issues, but nothing serious...we thought. Get back to AZ and my husband notices the inside tire is almost completely worn out on one side. The... Read more

Was this review helpful? 3 3
Northwood Manufacturing - Bought a 2014 24M because of the previous trailer, and sorry we did
1 of 4

We had a 20ft. Nash for 10 years with no problems so we decided in 2014 to upgrade to a 24M. The trailer came with two bent stabilizer jacks and a heater bypass value that did not work, both were fixed by the dealer. We have had the slideout in the shop twice and the latest and most costly repair will be to the springs. One leaf spring completely broken and the others are bent and/or damaged. Wholesale Extended Warranties will only fix the... Read more

Was this review helpful? 2 0

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