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Northwest Health

Northwest Health

www.northwesthealth.com
What is your customer experience with Northwest Health?

Northwest Health Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Northwest Health has a 3.0 star rating from 1 review and overall consumer sentiment is mostly neutral.

Positive Feedback

Customers note reliable delivery of services and clear medical information in Northwest Health reviews.

Negative Feedback / Risk Areas

  • Frequent customer complaints about long wait time for simple procedures.
  • Concerns about customer service responsiveness and handling of inquiries.

Key Takeaways for Future Customers

  • Expect good clinical information but plan for possible delays during visits.
  • Contact customer service in advance for scheduling or billing questions to avoid issues.
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WDennis H

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Verified Reviewer
| map-marker Valparaiso, Indiana

Waiting time

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AI Highlights
  • Waited over 2 hours for a blood draw at Northwest Health Valparaiso; draw took under 10 minutes; CHS/St Mary's wait times are under 15 minutes.

Yesterday, it too a little more than 2 hours to be seen by a laboratory technician at Northwest Health on Roosevelt Road in Valparaiso, Indiana for a blood draw that only to less than ten minutes to complete.. That is unacceptable.

The wait time at Community Health Systems/St Mary's Medical Centers in Hobart and Valparaiso Indiana is usually less that 15 minutes.

Northwest Health needs to make some serious changes in this regard.

Please Advise. Thank you!

W D Hodges (Dennis)

Pros:
  • Good delivery oh services and medical information
Cons:
  • Customer service
  • Wait time

Preferred solution: Let the company propose a solution

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