Anonymous
map-marker Brockway, Pennsylvania

0, absolutely 0

a charge to my credit card account that was basically closed. I paid it off then there was a charge on it? I
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User's recommendation: will not recommend Northwest for anything, Because they don't give peace of mind!

Gerron Kxn
map-marker Luton, Luton

Every day £1.02 pound going out from my account I don’t know is the difference is the name is is

every day going £1 some time to pound going out from my account is it EV I dont know who is this can you stop the direct debit please please
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Michael Z Eis

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Verified Reviewer
| map-marker Portage, Indiana

Denied my card

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If you have any trouble with the card after business hours like fraud alert, you cannot access any of your funds. I tried to purchase something and my card was declined. I wasn't given any reason or could I find out any reason why my card was denied. I just transferred from my savings to my checking. The money the funds were there but I couldn't access them. This is the third or four times this happened. A total inconvenience.
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Ryan W Izb
map-marker Warsaw, Indiana

Local Branch Management

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They are struggling having people work there which is pretty common right now throughout all businesses but the management they put in place to look over these branches needs to be seriously thought about differently. I have both personal and business accounts along with my kids as well I have been trying to reach anyone who could help me with my business account and they keep referring me to the manager who wont return calls.

Its frustrating and theres no accountability so my only action is moving all my stuff to another bank. This was an excellent bank before going to Northwest I miss Mutual savings bank.

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Loss:
$1000
Pros:
  • Easy to use
Cons:
  • Nobody cares about a problem

Preferred solution: Let the company propose a solution

User's recommendation: Bank where they care

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