NorthShore University Healthsystem

My husband was in ER Thursday night 5/18/23

He went home with catheter and recommended to contact office of dr. Glaser for removal in 3-4 days

Friday 5/19/23 I called that office

The receptionist didnt listen at all to my explanation and offered to come in august

I had to explain several times and she said that nurse will call me back within 24 hours

I said that tomorrow is Saturday

She said if doesnt matter

Well today is Saturday. No one called us and office is closed

Very bad experience

By nature, Im truly not a complainer and Im out of my element. I have a colonoscopy scheduled for November 9th.

I read somewhere that I should pick up the Trylite prep a week before the procedure. That would be Nov. 2nd. As of today, Nov.

4th, to my knowledge the script has not been submitted to Walgreens.

I have some logistical challenges and if the script is available on Monday, Ill have to cancel the procedure. This will be super upsetting to me. Why cant I reach the Doctors office?

Why hasnt the Trylite Bern ordered? Why has this all been SO DIFFICULT?

Please help me.

Ron Levin

Customer service is absolutely horrendous. Get hung up on multiple times.

Everyone passes you on to another agent. Can never get in touch with your actual doctor's office.

I've had good experiences with specialty care, but primary care and general communication skills are a joke. They don't care.

I brought my children to a routine annual physical and was denied service because I refused to sign a loaded consent form which provided unlimited permission to NSUH to blood test including but not limited to AIDS and other services that the healthcare provider or any of their affiliates see fit. Some of the dishonest practices include removing the paper consent so that consumers are unable to cross out areas that we disagree with; we are asked to sign a consent form unseen via a signature pad - oh, they will make sure you receive a printed copy post-signature!

Too late; whatever you sign is added to your file so that they have consent to perform whatever tests without your knowledge.

The consent form is also required to be signed by your 12-year-old child who can be influenced by physicians that they are supposed to trust! Be careful with your children; the system thinks they know better than you regarding what is best for your child. Please research the practices and consents of this and other organizations. The practice manager explains that NSUH has the permission to provide psychological tests to your children without parental knowledge.

They also will not talk to you if their is a potential issue with your child as identified on these psych tests. So, if your child has issues, you wont be notified so that you can identify appropriate treatment for them.

Your 12-year-old child can also go and receive sexual treatment w/o parental consent. So, you could have a pregnant teen in your home w/o your knowledge.

The purpose of writing this complain is because of the freud Laura David implements into her daily practices by documenting misinterpretation of the truth and false facts on the after visit summary and on child's chart. She does not measure child' s temperature, but she indicates a temperature on the after visit summary.

In addition, she does not measure the child' s height, but she indicates the percentile of the head circumference on the chart when percentile is based on head- body length proportion.

For a 3 month child who has the height of 9- month baby, it is not logical to have head circumference of 3 month baby. In other words, Laura David is using the measured child' s height from couple months ago in order to determine the percentile for the head circumference after several months.

The purpose of writing this complain is to indicate the unprofessional treatment involving bullying and race discrimination of Kristal and Carmen, the front desk customer service representatives at the Endocrinology Old Orchard Northshore Hospital, Skokie department. I am not sure whether the nanes of Kristal and Carmen are spelled correctly, but they are spelled the way they are pronounced.

The race discrimination of Kristil and Carmen can clearly be observed by their unwillingness to assist me when it was my turn to be assisted, which bullying technique and reverse duscrimination was started by Kristal when I was not even standing on her line. I was standing in front of Karmen. In addition, Kristal started to display some bipolar symptoms with maniac episodes toward me, which were not consistent with the given situation and did not make any sense at this moment, considering that both of them finished helping the previous customers at the same time. Kristal' s type of bullying gave me anxiety attack and made me shake alot, which shaking continued for the next 3 hours I was there attending my appointment.

After experiencing this unethical treatment and reverse discrimination by Kristal, I informed Kristal that I am shaking very severly at this moment and that I am pregnant. However, even informing them of the side effects of their unprofessional bullying on my health did not make them considerate with my situation, and Kristal did not improve her disrespectful attitute. In fact, she started laughing and mocking me in satisfaction that she has hurt me, which bullying technique was followed by Carmen. Kristal and Carmen did not appologize at any time for their disrespectful behavior and unfair treatment.

They did not appologize when I infirmed them of how their unethical customer service skills have impacted my health. They also did not appologize when I informed them that their laughing and mocking techniques about my health conditions and the side effects of their behavior on my health is type of bullying. The other consequences of the Kristal' s reverse discrimination toward me and the bullying techniques of Kristal and Carmen toward me are my pulse was 100. My pulse has always been mostly 80.

In addition, my blood pressure was 112/80. My blood pressure has always been at most 105/60. My blood pressure is mostly on lower level. In addition, when I made my doctor's appointment with the endicrinology department with Kristal and Carmen, I was not informed that I would need to see someone else after I see the doctor.

I believe it is important for people to be informed they need to see someone else after they see the doctor when they make an appointment for a doctor. If I was told this when I was making the doctor' s appointment, i would be considerate of comming earlier. However, they told me that I will stay only for an hour in the doctor' s office when I asked them how long the appointment would take during the time when I was making my appointment. I also believe that it is important for the front desk people to secure a time for the next person people need to see because people also may need to go to work after the appointment time.

However, my appointment from one hour turned into three hours. I was told by the doctor that the nurse practitioner has available time to see me immediately after the doctor' s appointment. However, I was waiting for the nurse more than an hour. In fact, the time when she was available was the time when she finished with her last patient.

If I was told that I would need to wait for the nurse more than an hour, I would reschedule the appointment for another day. However, they did not let me leave the room where it was my original appintment with the doctor, and I was held there like a prisoner. I did not know what is the time in order to make my plans of whether to reschedule the appointment for the nurse. In addition, I did not have my cell phone with me to inform my mother, who was waiting outside, of the current situation in order for her not to get wirried.

I asked them if they can bring my mother in the room where I am. They told me to go inside the room and that they will bring her. I was waiting for a long time in the dictor' s office after I finished with the doctor' s appointment, and my mother was still not brought in the room. I knew my mother would get worried because I was staying for a very long time in the room, and she did not know what is happening.

At some time the nurse came, and she said that she is not ready yet. I asked her if my mother can be brought in the room. She said that my mother will be brought in the room during the time when I meet with the nurse. I wanted to have a discussion with my mother whether we should see the nurse after 12 p.m.

because my mother needs to be at work at 2 p.m. After waiting more than an hour for the nurse, my mother was brought in the room and she was very worried. Her clock showed after 12 p.m. The nurse was not accepting us yet.

My mother opened the door to ask when the nurse will be ready. A lady brought her inside the room and said that she will ask the nurse. When she came back she said that the nurse is finishing with her last patient. Again, they should be considerate, and they should have told us that we need to wait for the nurse to finish with her last patient.

They also should have told us that the nurse will take someone else during her open time instead of taking us as we were originally told. During my appointment with the nurse, I appreciate about her explanation how to check my glucose. However, more than 80 percent of her explanation was to eat cheese, yogurt, ice cream. Everyone knows that cheese, yogurt, and ice cream can be detrimental during pregnancy in terms of bringing listeria to the fetus and causing preterm labor, miscarriage and even death for the fetus.

In addition, she was telling me I can not eat apples when apples regulate the blood sugar. I understand if she was telling me not to eat bananas or melon because they have too much sugar. She also told me to drink 1 glass of milk every 3 hours when milk regulates the blood sugar. We finished with the nurse after 1 p.m.

when my mother should have already left home for her wirk, which starts at 2 p.m. My mother had to call her boss and tell her that she will be 30 minutes late for work.

Are they going to pay us our bills? Their unprofessional behavior and unfair treatment is not worth someone to loose their job for bullies like this.

Carmen or Karmen from the Endocrinology department at Northshore hospital, 9977 Wood drive suite 300 in Skokie, is using people' s credit card numbers to shop online from Macy and Target. The only place I have used My credit card was to pay my copay when I went to the Endocrinology department ( Suite 300, 9977 Wood Drive in Skokie) on March 29 when Carmen or Karmen took my credit card from me to do the transection.

Carmen or Karmen would need to know that her $396.97 spendings online from Macy and Target stores since April 6 to April 13 with my credit card number have been caught. Carmen or Karmen has spent the following money from my credit card online on the following days: April 6 from Macy.com for $69.69 April 10 from Macy.com for $76.13 April 10 from Target.com for $19 April 12 from Macy.com for $148.49 and for $ 19.06 April 13 from Macy.com for $75. Carmen or Karmen should know that the freud department has been contacted for those transections, and her name and work place has been provided to the freud department.

Carmen or Karmen should also know that I am not paying for her purchases with my credit card number, but she is investigated. Carmen or Karmen should not have assumed that she can play me around; i am comming from 3 generations of cops, detectives, and lawyers.

The nurse at the Northshore endocrinology department was telling me that I have accent and asked me where I am from. It is very unprofessional to tell people that they have accent and to ask them where they are from.

I am not sure why with more than 90 % of the staff members I have met at Northshore hospital, I am asked where I am from and how long I have been in the United States which questions are illegal to ask. I don't ask them where they are from even if they don't look 100% native American. I am sure that even if they are born in the United States, they have percent in their DNA from other parts of the word because their parents or grandparents might have come from other places outside of the United States. I have never been asked this type of questions in another hospital.

Even if we look Mexicans, we are not Mexicans....and yes, we are United States citizens.

In fact, I am more American than any other ethnic background. However, this type of negative stereotypes of people based on their look which impact how they are treated , I do not think it should be tolerated by anyone.

The purpose of this complain is to inform the general public of the phone unethics from the Fetal Diagnostic Department at Evanstone Hospital, which is located at 2650 Ridge Avenue. Their phone number is 847-570-****, and people need to press 2 if they want to schedule appointment.

I was holding about 15 minutes for someone to pick up the phone. Instead of answering the phone,they cut it off.

This situation happened about 3 times on January 26, Thursday. I am very disappointed of this dusrespectful behavior.