JULIE C Ekq

Ordered part, never received, no responses to emails

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I ordered a drone part 4 months ago and still havent received the part. Emailed Andy and no responses received. What is this company doing????
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Anonymous
map-marker Mount Laurel, New Jersey

This company sucks

Don't buy they just scam !!! Adam your a low life !
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Anonymous

Don't buy from Northox........ Big scam!!!

I purchased items from Northox... never received items and no response from Andy to my e-mails! Beware!!!! I purchased items from Northox... never received items and no response from Andy to my e-mails! Beware!!!! I purchased items from Northox... never received items and no response from Andy to my e-mails! Beware!!!! {{Redacted}}
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1 comment
Guest

Same thing happened to me. June 2018 order still no response or products.

Philip W Dur

Order not received, emails not answered

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Updated by user Sep 02, 2018

well its been another month, no products which were paid for over 4 months ago and no response from Northox. What a sorry-a** bunch to do business with.

Original review Aug 01, 2018
I ordered $200+ worth of items from Northox, a supplier of legacy parts for the 3D Robotics Iris+ Drone. That was in April 2018. It is now August. This is one of several orders placed within the last 2 years and each time it takes longer to receive an order. I have attempted to contact via email yet the proprietor (Andrew B. Jensen) has failed to respond. I have several thousands of dollars invested in these aircraft, yet they are unusable without proper part support from the manufacturer and Northox. I would not recommend Northox or 3D Robotics. Two years after the debut of the Iris+, 3D Robotics ceased parts support of this well-built/well-engineered product other than the downloadable 3D printer files for the plastic parts. I guess the only 2 alternatives is to scrap the items and start again from scratch or aquire the cheap low quality knockoffs from China. Which BTW get here sooner from halfway across the world than Northox can deliver halfway across the US. A little word if advice, if you are considering a higher end multirotor do your homework and pay the extra upfront to a company that's gonna stand behind their product instead of hiding behind their website.
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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