Northern Tool And Equipment
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing charged and no product
Preferred solution: Full refund
User's recommendation: Stay away from spfld location
Rebate cards
- Wide variety of products
- Employee lack of concern
Preferred solution: Deliver product or service ordered
Refused damaged equipment and got no Refund
- Shipping standards are poor
- Length of time it took to look at my equipment
Preferred solution: Full refund
User's recommendation: Buyer Beware DO NOT ORDER from Northern Tool and Equipment you will be sorry you did.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIronton tools
- I like the store and people
- Ironton products
Preferred solution: Replace my grinder with a better quality one
User's recommendation: Do not buy Ironton products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Shopping Experience
- Average prices
- Length of time it took to look at my equipment
- Customer service
- After sale treatment
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order online
Customer service is horrific!!
- Customer service and lack of concern
- Customer service
User's recommendation: Don't buy anything from them!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am dissatisfied with my service
- Wide variety of products
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
I ordered a pickup tailgate ladde. In a week a fedex email said it was delivered but it wasnt.
Customer service promised to look into it and call back, they did not. When i calked them they did a tracker on item and fedex claimed it was delivered. My home cameras confirm no delivery of item however only help i got from northern was advised to file a police report even though i was positive it was never delivered. They would not do their job and deal with the shipper(fedex) and try to resolve the issue.
I was forced to go to my credit card co.
And request a chargeback. Northern has definitley lost my business in the future.they finaly just said they would send a replacement but rudely stated it it doesnt arrive this time dont bother them with it.
Preferred solution: Apology
User's recommendation: Dont think customer service will help with an issue, theyre very poor at it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasA Final Lesson Learnt
Preferred solution: Let the company propose a solution
User's recommendation: Dont buy the extended warranty, its a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorthless
- Everything so far
Preferred solution: Let the company propose a solution
User's recommendation: Worthless
Customer Service
User's recommendation: good luck
30+ Minutes
User's recommendation: Don't order items online- they can't track and can't question warehouse why this has not gone out for pick up at stores,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAggravation and incompetence
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away if you want good customer service!
I purchased a chainsaw and never heard back from the store ,I thought they wanted my business
Horrible customer care
Horrible to deal with. Ordered an axle which arrived 2 days later than they stated.
Spring mounts were missing and neither threaded end of the axle was covered. Left in the dirt by the shipper. Ordered on June 24th arrived July 2nd. Customer service was notified about the missing pieces on July 2nd.
Zero response when I called over and over for an update and notification that they received my pictures.
Finally after 15 phone calls and a complaint to the president of the company they called me back on July 11th and told me the axle manufacturer couldn't find any request from Nothern to send out the parts and they would be sent that day.
July 16th I received notice from the axle manufacturer Dexter that the part would arrive on the 18th.
Thanks AL the president and the rest of the company for the worst purchasing experience I have ever had. I see how you have earned a 2.2 review on Google.
- Average prices
- Handy wide range of products
- Horrible customer service
- Sloppy product
- Horrible follow up
Preferred solution: Deliver product or service ordered
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