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Purchased a 7250.00 north star pressure washer in Dec. 2016. Cat pump started leaking in less than 60 days of purchase. Had over 40 hours of use. Took back to Northern Tools. They said they would not honor warranty. Wanted to use my extended warranty. That is crazy....
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1.0
#1021066
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I cant review this product as I have never received it. This review is for Northern. THis item was ordered for me as a Christmas present early in December 2016. The item never arrived and my wife was told it was back ordered but no timetable as to when it would arrive....
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I've submitted several product customer reviews and they have not published any of them. I recently had a product failure and they wouldn't honor the warranty (see Full Warranty is really a Limited Warranty). I never write product reviews, but I didn't want other...
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2.4
I liked
  • Wide variety of products
I didn't like
  • Customer service
  • Refuse to post my customer review
  • False advertising
#987147
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Generac Power Systems Lp 5500 Generator Review

#993888
2.7
I bought a generator that turned out to be a lemon. A Generac Lp 5500. They have since discontinued making it. I bought the extended warranty, and they have promised action for months, but nothing comes through. I have a broken generator that can't be tepaired, and a list of promised that came from many hours on the phone. They sold me the warranty and will not honor it after months of promises.
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Northern Tool And Equipment Customer Care Review

#978306
5.0
I went to Northern Tools in Garland today. I had wonderful customer service from Charles. He was very helpful finding the accessories I needed to go with a motorcycle trailer that he also helped me locate.
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Northern Tool And Equipment Customer Care Review

#976633
Customer stinks-had a salesman talking to me then walked off and said he'd be right back, 3 calls later he never showed. Then I finally had a female help me get a huge box of sockets that weighed a ton. Checked out and requested help to the car. Sure he said then when I was done checking out he disappeared. Had to call him again and acted like it was a pain for him to help.
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Short Review for December 06, 2016

#967742
I ordered a large cabinet was promised it would be there in 9-14 days it showed up day 20 missing parts its now day 33 and many hours of my time wasted I still don't have everything and no one there seems to give a ***
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Purchased a top of the line (not a cheaper China product) CAT pressure washer pump with a full 12month parts / 12 months labor warranty for consumer or commercial use. I only had it 7 months with less an 100hrs on the pump rated for 1,500hrs. The seals started leaking...
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3.0
I liked
  • Wide variety of products
I didn't like
  • Very deceptive and misleading warranty
  • Poor customer service
#987116
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Northern tool calls themselves a family company. If this is a family company I Call it dysfunctional. They bought out a company and fired almost every single upper management person and those that have been there for a many many years. I am talking 15. 18yrs and up. I...
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Northern Tool And Equipment - LIARS - NOT EVEN SHIPPED YET
Northern Tool lied about estimated shipping date of 12-23 to 12-28. The jacket has not even been shipped yet because apparently they take a week off during the Christmas Holidays. If I would have known the jacket was not going to be delivered until after Christmas or...
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on 12/13/16 I order jacket online. Website stated I would receive by Christmas, that it shipped from the manufacturer and delivery was estimated to be 4-8 business days and I would receive tracking info when shipped. Contacted Northern Tools on 12/20 cause I still had...
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1.8
I liked
  • Terri the phone customer service rep was very helpful and nice
I didn't like
  • First two reps not getting proper info as to the problem
#978602
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I SAW A FEW OTHER HORRIBLE REVIEWS ABOUT THIS SPRAYER, THE CASTING ON THE SEALCOAT PUMP MADE BY A COMPANY CALLED "BANJO" IS GARBAGE. AFTER 2 MONTHS AND 6 USES TO SEAL DRIVEWAYS, A PENCILED SIZED PIECE OF THE CAST BROKE OFF AND LEAKED SEALCOAT ALL OVER A CUSTOMERS...
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1.0
I didn't like
  • 402303 sealcoat machine
#978004
Reply to reviews
I ordered some tools online. I was charged twice for the order. When I contacted northern tool I was told this is their standard business practice and would be refunded one of the charges. 5 days later, no refund has been given. My bank manager even personally called...
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Contact Northern Tool And Equipment

Headquarters Address:
Northern Tool And Equipment
2800 Southcross Drive West
Burnsville, Minnesota 55306
Phone:
(800) 222-5381
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Companies similar to Northern Tool And Equipment

Nothing bad has happened in my experiences with Northern Tool...What people need to realize, is Northern doesn't claim to sell the best products money can buy...Do they sell affordable products that can be used from just here and there use, all the way to commercial...
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Anonymous

Anonymous This person is absolutely right. Most people don't research or read the manuals and they deffently don't ask the right questions or talk to the right people. They then blame t...