Northern Dutchess Hospital

I was a walk-in fasting client with no appointment at 8:50 AM this morning

There were no people sitting in the waiting room nor in the back getting blood taken

Told receptionist that I was fasting and I was informed that Since I did not have an appointment I would have to wait and she could not tell me how long the wait would be.

On February 23 i went to the ER. I do have to say it was quick.

But was missed Diagnosed twice in the same vist.

Caust me much stress. Went to my Doctor on 3/6/19 only to find out I'm fine just a common cold.

Will never go to there ER again.

Leading up to my third day at Northern Duchess Hospital I had been treated with such kindness and respect by all of the staff. On the third day that shifted.

A Case worker/social worker named Hadas was assigned to my case and paid me a visit. Everything felt like it was going well at first so I felt comfortable offering the suggestion of possibly entering an inpatient rehab facility due to my continued condition. My family is not in a position to care for me full time and I understand the the application process may take some time. Hadas took off out of the gates saying that I should leave for rehab as soon as I was discharged.

I admit this took me back a moment as I did not have my affairs in order for such an immediate move. This is absolutely what I was asking for, however, she had no sense of why this might be sooner than anticipated and something that I would really like to be more prepared for. I like having a plan and this just felt very rushed and impersonal. I asked for more time to think on it and Hadas so eloquently explained to me that I was extremely rude.

My father was present and proposed that this shouldn't be such an unreasonable request. I whole heartedly asked her, " What would you do?" Hadas returned with "Don't be rude to me." Hadas decided that she would leave without a goodbye and left me with no hope in terms of a reasonable discussion or outcome. She informed me that Laura (Another worker who she would be switching over to my case) would come see me the next day.

Her bedside manner leaves much to be desired and her career goals should probably be reassessed. She is in no way a professional who desires to advocate for those in need.

My daughter was sent by her pediatrician today to the ER for IV treatment for peritonsillar Abscess. She is 19 and had driver herself.

I arrived about 1.5 hours later and was happy to see that she was on IV antibiotic and steroid. She informed me that staff had been great and very nice to her. She told me she had asked for some pain medication.

A new nurse arrived in with oral meds and my daughter said she was unable to swallow the pill. Nurse was rude and asked "so you requested pain meds and now what".

I explained she was unable to swallow (thats why we were there). I asked could she have something through IV. She huffed off and arrived back with something to give through IV. I then asked what was the plan for my daughter and she told me she knew nothing about her and would send in provider.

Provider arrived shortly and was very rude.

Told me she had spoken to my daughter and used lots of hand gestures to ask why we were not communicating with each other. I explained that I just wanted to hear what doctor had to say as teenagers do miss some important information. It was terrible. She then told me that nurse had informed her that I was upset with treatment and had questions.

She asked had I any other questions after very rudely telling me what was happening with my daughter. I said yes and asked why she was being so rude, I felt I had the right to ask questions about my child. She did say sorry but there was my daughter trying to defend me asking about medical information. This was very unprofessional behavior from both the provider and the nurse.

I had no complaints about treatment I was very happy they had taken care of her so quickly.

Our visit to the ER will likely cost us about 1300 out of pocket and I don't think I was being unreasonable by asking to speak to doctor. This was very upsetting to both my daughter and I and I will not be seeking their services again.

Unprofessional!!! Radiology department must be fun if you can sit in the break room for hours on end and ignore your patients...They screwed up appointment time ...then proceeded to argue and get nasty....And because break room is right across from reception window....Where they are supposed to be working....I could hear their giggling and cursing while they were talking about memes on Facebook etc...I have been in healthcare going on 18 years and their conduct was highly unprofessional..They exhibited poor customer service and as far as I am concerned misrepresented the company and its philosophy!

We put the word out - and none of my family will never return to this hospital - ever!!! My father died there -- sorry we took you there Dad.

The ICU nurses lied to the doctor and gave my father medications he was not allowed to have (documented allergic reaction). Then they lied to me, and when I tried to get to the bottom of it - they kicked me out and threatened to have me arrested. Then we went to the patient advocate, and she ran us round in circles over and over again, but only lied a few times to us. (Patient Advocate is mislabeled - it's really the HOSPITAL ADVOCATE).

One lies, and the others swear to it. Gotta love when they close ranks. Good luck getting a truthful story out of ICU nurses (or the Hospital Advocate) if your loved one dies. Oh yea, when one of the doctors was in the ICU the day my father arrived, he looked at me with that classic arrogant doctor expression and said to me...

why did you bring him back here, I already told you not to.... That should have been my clue to go where there are real doctors and real ICU nurses, not the Northern Dutchess dump.

We had a similar ER experience there in Dec 2014. The doctor was an arrogant ***.

He barely touched or examined, did not listen, supposedly the nurses did not tell him relevant medical history or what medication were taken (he blamed the nurses several times), he would not let us finish our questions, he tried to belittle us by dismissing most of what I said as not relevant, he was making all sorts of facial expressions as if our questions were *** and our story was made up and ridiculous, was not even going to do testing until I pressed with many questions (then he listened and blamed the nurses again but was noticeably angered), and he kept walking away after his glorious summary statements (that completely missed the boat) so I followed him to finish my questions. He was not happy with me either, I was clearly wasting his time. From there we were dismissed and sent home with the most ridiculous advice and inappropriate medication (which in turn required another hospital ER visit a few weeks later, but this time more serious). I felt as if we were immediately labeled as a GOMER (=Get Out Of My ER).

We were taking up his valuable space and time, how dare we.

The *** doctor was tall, blond-ish hair, pale complexion, goofy fake smile, glasses, very aloof and not an ounce of compassion or interest (possibly hard of hearing and visually impaired). I will be filing a formal complaint very soon.

As a cancer patient, I have been battling with repeated infections and Lymphedema for several months. Within an 8 week period I was admitted twice to Northern Dutchess Hospital.

The first admission resulted in a hospitalist and specialist collaborating on my care with both listening to me as well as involving me in the decisions. However, upon my second admission, the admitting doctor was condescending insisting from the beginning I had never been there because they found no records of any previous visits or admissions. I began the long tedious tale of my medical history including the reason for my visit to the ER which was a reoccurrence of Cellulitis. Upon explaining I also have issues with Lymphedema, I was immediately silenced with his verbal disbelief and denial of Lymphedema.

This was despite my indication of how I had been treating with a specialist for this since February 2014 and records would confirm my statement. He was curt, arrogant and stated he should just send me home with antibiotics despite the excruciating pain I was experiencing. During my stay he continuously disagreed with my specialist who had been treating me for cellulitis over the past three months. He repeatedly cut me off when he would stop by to see how I was doing, completely dismissing my explanation of how I was feeling.

His exams were a joke as he would quickly peak at one corner of the area or not at all and comment that it looked fine. When he requested records from my primary care physician who is not treating me for this condition, rather than my oncologists and infection disease doctor, it confirmed he was not listening to me. If he was he would've requested records from the physicians treating me for this condition to be better prepared to treat me. Needless to say and to make an already long story short, I would refuse to be treated by him or preferably travel the extra distance and go somewhere else in the future.

To summarize, as I've started to tell my tale to numerous individuals who work at the hospital, they immediately know this physician by name before I can provide it and all say he is more concerned with being "God" in the medical field than actually listening or caring for his patients.

Further comments are that he is arrogant and detached from any opinion that doesn't coordinate with his own. Don't waste your time.....NDH is more concerned with its appearance than the care it provides it's patients!