1K CLAIMED LOSSES
1 TOTAL REVIEW
ANGELA F Aho
My husband and I started looking for a used vehicle in late March early April. We were told that all vehicles sold there had to pass a "100 point checklist" in order to be sold. We were promised that everything would work on the vehicle at the time of possession. Our first bad encounter with this company was when we agreed on a price, arranged to place a large amount of money down on the vehicle and they financed an unauthorized $5000.00 warranty into the loan price and then attempting to cover it up by not ever really telling what the bottom line was until it was almost too late. At that point we pulled out of the deal due to after us questioning the dealership about the cost and their response was "we thought you'd want it". No one ever asked if we wanted it. Maybe we did, but that was our choice to spend the extra money. We truly had this feeling of being scammed and lied to, figuring them to be of ill repute, we thought we would move onto another vehicle at another lot. However, the owner, Matt, continued to call and attempt to apologize for over two weeks. At some point, we decided that maybe, indeed, it was a mistake, and we went back and brokered a deal for less money and purchased the vehicle. I went to pick the SUV up, the salesman and the owner NEVER communicated, therefore, I left there with the SUV but no tag because my salesman didn't pass along the info needed for the tag to have been ready also. The man I was speaking to, signing the papers, etc, scolded me for not sending the info and showing up at 430 PM, like I told him I would. I showed him where I HAD indeed sent over the paperwork and he quickly blamed his staff and let me use one of the dealer tags for two days. At the time of taking possession of the vehicle, I was told that everything had checked out, a new battery and tires had been placed on the car, and that the dome light didnt work, however, they would order the part and fix it. Not a problem. Let me know when the part came in. I did find that my AUX port was loose and that was important to me, I asked for it to be fixed in place of the dome light, which worked fine, the mechanic, and I use that term loosely, simply didn't turn the *** so that the dome light would come on when the door was opened. The dial had been turned all the way down so that the inside lights were off. They agreed to that, however, in the end I decided it wasn't worth taking it to them, I could simply replace the radio with one that I wanted. Our next major problem came about two weeks after we had taken possession. It became warm enough to turn the air conditioning on. To put it simply, the unit blew nothing but hot air. Something that you would think would be discovered in a 100 point inspection. What kind of service department doesn't check the air conditioning? Naturally, we contacted Northeast Motor Car, who told us that they weren't responsible for the AC. Yes, you are. It is part of a car that was said to be in complete working order EXCEPT the dome light, which actually did work, but no one EVER looked to see what the problem was. After many phone calls, and a lot of arguing, Northeast Motor Cars decided to split the cost of the air conditioner work and we paid them another $300.00. Last week, the battery died. This was a major source of contention considering our salesperson TOLD US IT WAS NEW. I called the service department and asked about replacing the battery. I was told that the battery would be replaced free of charge because I was to have all my service work done there. I remember the conversation well, and even repeated it back to the lady, making certain I understood. This was a HUGE problem for my husband since the battery was to be NEW and should not have died especially considering no lights were left on, and the SUV is rarely driven any distance. We probably haven't placed 500 miles on the car since we got it. I told my husband what was said and he agreed to take it to Northeast Motor Car for a replacement battery. The SUV was dropped off two days ago. Today we were told we owed them $277.05 to replace the battery. We were also told that the battery was not changed when we took possession of it. We were also told that "your wife doesn't listen" because no one ever said they would replace the battery for free due to the battery supposedly being chanced out at the time of purchase. I am now wondering what else is wrong with this SUV. I am from the state of Alabama. Can I safely drive this vehicle a thousand miles south? Did they put new tires on it like they said? When I take it in for an oil change, can I trust they actually know what they are doing and do it properly? Am I driving this ticking time bomb down the street each day, waiting for the transmission to fall out on the roadway or the axle to break when I turn a corner? They have lied at each turn of this transaction solely to benefit themselves with me purchasing a car. They took advantage of us and our trust that they would tell the truth about the state of the vehicle but also what they would do for us to ensure that the vehicle was safe. Do not allow others to be scammed the way we were. In short, the salesperson OVER PROMISED what they can do for a customer and the mechanic and owner have drastically UNDER DELIVERED
- Unethical company lied about what they could deliver
Reason of review:
Preferred solution: Deliver product or service ordered
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