2.2K CLAIMED LOSSES
7 TOTAL REVIEWS
Northbrook Toyota Reviews
Don’t use their service dept
I had new front brakes put on. They were still making grinding noise so took them to my regular mechanic. North rook had installed them Incorrectly!! Plus the guy who checked me in for my service at Northbrook Toyota was extremely rude. Dont waste your time at this Toyota service dept!!
User's recommendation: Do not use them.
- Terrible service
Bad Customer Service
I have purchased new cars from here in the past. Today I brought in a Toyota I purchased used (still under 3 years, 30,000 miles) and was not only told that the problem was not covered under warranty but I was told in a rude manner as well as mocked for buying a car used (the problem arose after purchase and has been unrelenting despite multiple repair efforts). The sales assistant Eddie reduced me to tears in front of my children and it takes a lot to frustrate me to that point. But they managed to do it. I will be taking my car to and purchasing from a different Toyota dealership from now on. So disappointed by their lack of willingness to work with a loyal customer.
Reason of review
Review in Service Centers and Repairs category from Schaumburg, Illinois
Dear Mr.Rosengarden, From the first day I purchased my car from u,I have had nothing but a bad experience.My name was wrong on the titke.The county was wrong.The salesman that sold me the car didnt explain any features about the car.He didn't give me the instruction manual.I didnt get a follow up call.I went in for my 6 month service and had a few problems ,I needed fixed.I drove the car with the technician in it. The streering wheel makes a rubbing noise .He heard it.The wipers streek.He saw it.The window rubs.He heard it.Nothing was fixed.The service writer told me the steering wheel was fixed.He lied.It wasnt fixed .The service manager was worse.I have never been treated so bad . This is a very *** way of treating people .Its very sad that u have a dealership like this.U made a big mistake ,when i purchased a car from u.Steven Schnider
Reason of review