Sandee Eki
map-marker Vaughan, Ontario

Weird coincidence

Updated by user May 13, 2018

*** I am stating that this is not an allegation/accusation against the garage. This is an accurate description of the facts as they occurred. Nothing more, nothing less.***

Original review May 10, 2018
I would like to put my story with North-York Chrysler & Dodge dealership out there, and let the readers draw any conclusion they see fit out of it. While we were purchasing our Dodge at North-York Chrysler dealership (at 7200 Yonge St, Toronto), we were convinced to purchase also a “Titan protection plan” that included tires and windshield fix/replacement. The guy at the dealership told us: “If you wake up one morning and find out all of your 4 tires are flat – and these are $250 tires each – you can come to us for replacement and the whole amount will be covered. Recently, we had a flat tire and we went over to the dealership and got the tire replaced (payment was covered by ‘Titan’ warranty). Two mornings after, we woke up to find that the other 3 tires that weren’t replaced are flat. We pumped them up and drove back to the garage, the tires were checked and after 30 minutes we were discharged (without recording our visit in the system) with the assertion that “Your tires are perfectly fine”. Sure enough, the following day those 3 tires were flat again. We went back to the dealership, demanding to find out what was wrong with the tires. We were shocked to find out that our visit from yesterday did not appear in the garage records. Then the truth was revealed: our 3 tires were sabotaged by being stabbed with a thin needle on the sidewall of the tires, so they would be irreparable and unable to be claimed on the protection plan, since it is not caused by “road hazard”. We took the car out of there and ended up replacing the tires somewhere else, and paying out of our pocket. So, to summarize of the facts: immediately after a visit at North-York Chrysler & Dodge dealership for a tire replacement, our other three tires were stabbed beyond repair and had to be replaced, while some sort of seemingly concealment tactics taking place. I will let the readers decided whether or not the way my story unfolded is a coincidence or not.
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Reason of review:
Warranty issue

Preferred solution: Full refund