Tonya W Xlc

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Verified Reviewer

This place is awful

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Fraud and misleading I would never ever Recommend this place,have you there for up to 8 hours to just mislead you to run credit
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Loss:
$120

Preferred solution: I want all these banks removed! What kind of people they have running there location, I had insurance put on a vehicle I need Received and had to pull out the car lot with no insurance no longer on my own personal vehicle I want to do a formal complaint.

User's recommendation: This place is awful

Dalisa Dqj
map-marker San Antonio, Texas

Complaint and inquiry for help

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Since 2 wk i bought suv been put off by dealerships in my city. In sept 2017 i finally was able after. Calling MY EXTENDED WARRANTY. ..supposely NSTAR DODGE fixed my issues ? NOT EVEN.. Now am tol again to come back 3rd week of jan.2019 for a fuse i paid. N didnt auth to replace and problem is not fixed to my 12v dc outlet not working n window cleaner repkaced now missing a connector. Also not working. Help.MGR is toi busy n they messed up my hubcap n blame me that i hit a curb..
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Reason of review:
Order processing issue
Anonymous

Two thumbs up for service department!

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Service department was so helpful, informative and courteous they made it a very pleasant experience! Wouldn't take my truck anywhere else!!
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Reason of review:
Good customer service
Anonymous
map-marker San Antonio, Texas

THEY KEPT THE CAR FOR 4 DAYS, NOTHING RESOLVED

I TOOK THE JEEP IN TO NORTH STAR DEALERSHIP (SAN ANTONIO, TX) ON TUESDAY, 07/21/15 AT 7:00 A.M. SAM, AGENT SAID 2-3 DAYS MAX. 4 DAYS LATER, NOTHING HAS BEEN FIXED. ON 4TH DAY, SAM SAID CAR NOT READY. MECHANIC LOST PART, HAD TO RE-ORDER. DEALERSHIP CLOSES AT 6 P.M. I WENT THERE IN PERSON AT 5:30 P.M. TO CHECK STATUS. AT THAT TIME, SAM TOLD ME THAT OUT OF 3 RECALL ISSUES THAT NEEDED TO BE RESOLVED, ZERO WERE DONE. I SPOKE TO NOE HERRERA, MGR. WITH NOTHING RESOLVED THERE EITHER. I WAS THINKING ABOUT BUYING A NEW JEEP, BUT, WILL CERTAINLY NOT BUY FROM THIS PLACE. HORRIBLE SERVICE.
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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