New Reviewer

Car buying

I WAS TRYING TO BUY A 2016 HIGHLANDER FROM NORTHPOINT TOYOTA, NORTH ROCK, AR AND WAS VERY DISIPOINTED WITH THE SALE PERSON. I TOLD HIM ABOUT A PRICE I RECEIVED FROM ANOTHER DEALER AND HE WAS VERY DISREPSCTFUL, TALK DOWN TO ME, AND START WAVING HIS HANDS,HE WOULD NOT GIVE ME HIS PRICE. THE REASON I WAS THERE WAS THE OTHER DEALER DID NOT HAVE THE COLOR WE WANTED. ALSO I HAVE SEEN THE SERVICE DEPARTMENT BECOME LACKING, THEY MAY GET IT RIGHT THE FIRST TIME AND MOST LIKLEY THEY WILL NOT. THE WHOLE PLACE HAS CHANGE. I WISH WE HAD ANOTHER SERVICE DEPARTMENT IN THE NORHT LITTLE AREA FOR TOYOTA. NOT HAPPY AT ALL!
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ID
#928121 Review #928121 is a subjective opinion of poster.
Location
Sherwood, Arkansas
Service
North Point Toyota Sales Representative
Cons
  • Sale person
Reason of review
Pricing issue

North Point Toyota Vehicle Trade In Review from Russellville, Arkansas

Northpoint Toyota. North Little Rock AR Tabatha. I was given a written commitment to buy my 2014 Venza by North Point. North Little Rock. Tabatha committed the dealership would standby the offer made through Autotrader. She even stated they may pay more based on condition. I received a call from another employee from the dealership guaranteeing the minimum offer. When I showed up I was met by different individuals then I spoke to. They came back with what I knew vehicle is like new only 12000 miles. The offered me $3000 dollars less than guarantee. I was furious I told them about prior conversation he stated they weren't estimators and had no authority to make offer. I told them good bye and they were dishonest and should be removed from autotrader. His response was well it works for us. The law states they made a legal contract when their employee committed to the amount. This constitutes a contractual agreement, since admittance Tabatha is a representative of the company and represents herself as a decision maker. What they do is illegal. I hope they are investigated or sued.
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ID
#689131 Review #689131 is a subjective opinion of poster.
Location
Russellville, Arkansas
Reason of review
Pricing issue

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