Arkadi M
map-marker Saddle Brook, New Jersey

Worst experience ever :((((

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Overall worst experience ever. Poor customer service. Unprofessional service advisers, some of them arrogant. Service advisers talk a lot about personal subjects among themselves ignoring customers. Long lines to get the repair done. Long waiting time for any inquiry. Over-promised time for completing the repair. Deceiving answers about the status of the repair. Overcharged practices. I would recommend avoiding this facility if you can. Extremely disappointing experience.
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Anonymous

Poor service /worst

Please don't take your Truck to them i beg you i lost 4,000 no work done most of the towing company work with them make sure you instruct them not to take the truck to them Please ,Please in addition to 4,000 i spend they told me your truck can not go any where you need to spend another 1,000 more i had to take my truck pay them painfully and take my truck out which was not fixed i lost time and money i will not forget them for the poor handling of the customer charging you with no Marcy
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Reason of review:
Pricing issue
Octavious Bev
map-marker Chestnut Ridge, New York

Three issues on my truck... Not one was fixed.

Was Charged over $2,000 for them having my truck for a couple of days and not one issues was fixed. Took my truck to a mom and pop store and everything was fixed with in a couple of hours... North jersey truck center are a ripoff... DO NOT TAKE TRUCK THERE, do not take your truck there, do not take your truck, do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do not take your truck there do
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Loss:
$2000
Reason of review:
Bad quality
Anonymous
map-marker Saddle Brook, New Jersey

Disastrous Customer Service

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This review is based solely on my opinion of my experience at North Jersey Truck Center. I am a former employee who quit after being verbally and then physically threatened by Andrew, one of their mechanics. From the beginning, the bigotry in the office was brazen. I've never experienced such a high instance of sexism, racism, favoritism, and lack of professionalism on the part of a service manager. For example, he and others continuously and mockingly refer to female employees as "chicks." I remember, in one instance, the service manager and a parts employee referring to our only female service writer as "smelly.” The sexual and sexist jokes directed at her and another female employee were annoying and offensive, to say the least. A few weeks after I was hired, she first resigned and was then fired. Her explanation was that she felt she wasn't welcomed there and I obviously understood why she felt that way. I remember asking her why she allowed the service manager to treat her that way and she had no reasonable answer except that she was used to it. After she left, the service manager's childish behavior intensified. The jokes and disrespect became filthier and more blatant. On at least 2 occasions, the service manager expressed how much he hated customers. I believed that he actually did because of the type of service, or lack thereof, that was provided. It’s unfathomable that an oil change can take 8 hrs to complete. When an oil change is finally complete, the customer has to wait until his/her vehicle is removed from the shop because it’s blocked by 1 or more trucks that can’t move. It seems that at least half of the techs in the shop are under-trained. Hours are spent diagnosing or repairing what should normally be a simple fix. The customer ends up paying for the incompetence in the shop. I’ve seen the prices charged because part of my responsibilities includes invoicing and billing. If excessive hours are spent working on a vehicle, the service writer is instructed to adjust the comments to justify the excessive time and charge the customer. This comes in addition to a 30% mark up of standard repair times, parts, and towing services. On numerous occasions, vehicles dropped off for repairs and sit for at least a couple of days before a mechanic works on it. It was typical to have a vehicle in for a week before I could give a customer an update on any progress done. Vehicles have to sit idle for days, weeks, and at times, months because parts that would be expected to be stocked are not and must be ordered. I lost count of how many times vehicles returned for the same issues a day or even hours after it has left the shop. Customers are told that repairs will be covered under warranty and then it turns out that warranty coverage does not apply to the repair so they are stuck with an unforeseen bill. In the 9 weeks that I was employed at North Jersey Truck Center, the service manager was in court twice and another company employee once for suits brought against either North Jersey Truck Center, or Freightliner. On my 8th week there, Andrew was in the office throwing around a customers last name as if it was a joke. When I corrected him, he threatened me with a violent act. When I informed the service manager, Jason, about the threat, he just laughed. I simply moved on. My final day there, I questioned Jason on the excessive time that a mechanic took to diagnose a customer complaint. Andrew intruded on the conversation ordering me to stop picking on the mechanic. He then proceeded to start yelling and cursing at me in front of the customers. I decided to leave the office as I only had 3 minutes remaining in my shift. Andrew then proceeded to push up against me as I was walking out. It goes without saying that an act like this by someone much taller and heavier than me is, at a minimum, cowardly. At that point I knew I had to leave. I left and never went back. Any *** can understand the high importance of customer service. In my opinion, neither the service manager nor the team he is supposed to lead has any respect or consideration for the customers. This is my opinion of my experience at North Jersey Truck Center.
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Cons:
  • Laughable pay rate
  • Unsafe work environment
  • Terrible customer service
Reason of review:
Poor customer service

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