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Self-Serving, Unethical Business Practices

DO NOT BUY A CAR FROM THIS DEALERSHIP. I will start by saying I was purchasing the vehicle from out of state, and so I had to ask relatives to take time out of their day to drive to the dealership and look at the car for me. Shortly afterwards, I agreed to buy the car. I spent time setting up insurance, and began the necessary steps with the Salesman, Hector Gomez, to buy the vehicle. At 10am the next morning, I was informed that the car sold to another customer. Little did I know, even after having agreed to purchase the car, it was still being shown to other customers—ridiculous! After speaking on the phone with the manager and verifying what was occurring, they informed me it was “standard business practice” to sell to a customer who is physically there in person over someone in another state—nevermind one who agreed to purchase the car a day prior. I was completely bewildered by this. They stood by this “business practice,” which I view as wholly unethical, and deem them as an untrustworthy dealership with shady business practices. After spending several hours with Hector, I was awaiting further instructions to wire money to them (and consequently stopped searching for cars), and they sold the car behind my back. They gave the initial outward impression of being friendly and caring, but in reality were unethical, deceitful, and entirely self-serving. It was a significant waste of time, and I will not be granting them any business anytime in the future.
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ID
#1262638 Review #1262638 is a subjective opinion of poster.
Location
Richardson, Texas
Service
North Central Ford Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Worst Buying Experience EVER!!!

I wanted to let Ford know about a recent problem I experienced when attempting to purchase a 2017 Ford Mustang from North Central Ford in Richardson, Texas. The contact information for this Ford dealership is (800) -574-****. I want to first start by saying that my grandfather retired from Ford and all of my family owns Ford vehicles. This purchase would have been my sixth Mustang but after this experience I am considering switching vehicles altogether. I started researching specific Mustangs through auto trader and was able to narrow the vehicle that worked best for me from this dealership. I began communication via North Central Ford’s website and quickly had a business card sent to me on 01/14/2017 discussing potential buying options etc. I also want you to be aware prior to going forward with this complaint that I was coming from Morrilton, Arkansas which is 5 ½ hours there and back depending on traffic. I submitted my pre-approval, discussed the zero percent options available for 72 months through this facility. I was told that he felt confident that he could meet the needs I discussed for my current trade. I let Richard assistant director of internet sales know that I was on my way Monday and left a voicemail when he didn’t answer me back. He then emailed me and let me know that he had the car keys in his hands and would be waiting on my arrival. When arriving at the Ford dealership I asked for Richard and was greeted promptly. We then sat down at an open table where he took a copy of my license, insurance and began asking me information about my car and the payoff. I had already given him my VIN number and payoff prior to driving five hours away. He asked me to wait and stated that “James” another associate would be riding with me to test drive the vehicle that I was interested in buying. When going for a test drive I first examined the outside of the car which to my surprise was filthy (dirt all over the car, the driver’s floor mat was flipped over with the rubber-side up, there was scratches on the dash and a brown stain on the silver part of the dash). My mother made the comment to the sales man that my car was cleaner than this new one and he stated “No one told me that you were coming today but I will have it detailed which takes an hour”. I also noticed that there was something stuck from the bottom of the grill and when asked they said it was a protective covering and that it would pull off. James then attempted to when it began to stretch out and then was told it would have to be buffed to get off. When I got in the car to test drive it there was 42 miles until empty warning on the screen. This shortened my test drive because it made me uncomfortable to drive around when running this low on fuel. When I returned back to the Ford dealership we were asked to have a seat and James asked for my car keys. At this point, I have been at this facility for one hour with no progress made. I had asked for them to get the paperwork ready prior to my arrival to help speed this process up since I had a five hour return home. The internet has helped prevent the constant back in fourth that is often an annoying process between the sales representative and buyer. I was then offered 15000 for my car which is worth 18000-1****. I immediately stated this was not an option for me since this would make the car financed up to 41,000. The sales man then told me that I should give up my zero percent interest and use the rebate offer instead to help with the increased loan price. I only drove down there to get the zero percent offered from this facility. This was not a Ford offer but a specific offer through this dealership so I should have been able use this offer with a Ford rebate since it was two different offers. I had experienced all I could from this facility and asked for my car keys so that I could leave. I kept hearing that I had drove five hours which at this point didn’t matter to me if I came home without this dirty car. I waited ten more minutes and was then approached by James and another man who offered me 16,000 or my trade. I then asked again for my keys and was told that my car would have sold for this price new if using the rebates that were offered for a 2017 model so this is why they were offering such a low amount for my car. I then asked for my car keys again which is when they finally gave them back to me. I WILL never buy from this dealership again and will be sure to post and tell everyone I know what a shady and terrible facility this is. Worst auto buying experience ever!!!!
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ID
#993174 Review #993174 is a subjective opinion of poster.
Service
North Central Ford Ford Car Trade-in
Reason of review
Poor customer service

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