Total Rip Off

Avoid this company. My 86 year old mother was targeted by this unscrupulous company. She received an unsolicited phone call from NCFAC offering a air conditioner inspection and service for the “special” price of $69 that included cleaning of the condenser and evaporator coils. Their technician opened her air handler, wipe a tissue across the blower fan wiring, showed the the dirt (very minor) to my mother and announced that she had a severe and dangerous mold accumulation. The only solution would be to install a UV light/charcoal air purification system to kill the mold. The cleaning of the coils in the air handler could not be done until this unit was installed as the cleaning would release dangerous mold spores into the house making a bad problem worse. The technician happened to have a unit on his truck and could install the unit immediately for $1500 for 5-yr warranty or $2,000 for “lifetime” warranty. When she hesitated, the pressure sales began. If the unit was not installed she would be placing her home and health at risk; and if he could not install now and had to come back on another trip there would be and additional service charge of $95.00. My mother was upset enough to call me for advice, and I advised her to wait and get a second quote. The technician left after collecting the $69.00 payment for the service that was not completed. We contacted Ray French Air conditioning and Heating who gave us an approximate quote over the phone of $950.00 to install an air purification unit. We scheduled an inspection of the unit with them and were at my mother's home when the technician arrived. When the air handler was opened the mold had miraculously disappeared. Ray French's technician cleaned, serviced and inspected the entire unit for a total bill of $111.00. Thank you to a honest company! On North Central Florida Air Conditioning's web site they state “NCFAC stands apart with integrity”, another lie from a company that steals from 86 year old grandmother.
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ID
#583730 Review #583730 is a subjective opinion of poster.
Location
High Springs, Florida
Reason of review
Poor customer service
Loss
$69
Preferred solution
warn people about this company

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