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i recently filed a homeowners claim for water damage to my bathroom floor. This was discovered when I was removing old tiles to replace with new more up-to-date tiles. When I was pulling the tiles up is when I noticed the water damage. The claims adjuster denied my claim stating the damage in his estimation was a long standing issue. If this water damage was long standing it should have impacted the dry-wall and also the floor of the adjoining spaces (closet, laundry-room) it did not it only showed on the bathroom floor itself which in my estimation shows it was a very recent issue.
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#769030 Review #769030 is a subjective opinion of poster.
Advance, North Carolina
  • Very poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

North Carolina Farm Bureau Insurance - Spindale NC - Screwed!

I paid my auto insurance in person at the Spindale NC branch. When i later came in to pay my homeowners insurance, they said it was already paid. I came to find out they applied my auto payment to my homeowners and admitted fault. They said they could / would fix it. I hear nothing back until i call and i find out the 'home office' said, "tough luck" - they let me know the homeowners was renewed so i should have known that my auto was not renewed! After more than a month of trying to resolve it, and not getting calls back - they would not let me speak to my agent. they said, we'll speak to him for you. now I am left with a DMV penalty, i cant drive for 30 days, and owe hundreds for supplemental insurance for when i was lapsed! I am still a customer - they made me pay to get up to date retroactively to the date i thought i had paid - and they wont talk to me!
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#589834 Review #589834 is a subjective opinion of poster.
Spindale, North Carolina
Reason of review
poor service, refusal to provide services paid for.
Preferred solution
Deliver product or service ordered

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

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