Tim S Hld

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 Verified Reviewer | map-marker Advance, North Carolina
#769030 
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Senior Citizen Rip-OFF

i recently filed a homeowners claim for water damage to my bathroom floor. This was discovered when I was removing old tiles to replace with new more up-to-date tiles. When I was pulling the tiles up is when I noticed the water damage. The claims adjuster denied my claim stating the damage in his estimation was a long standing issue. If this water damage was long standing it should have impacted the dry-wall and also the floor of the adjoining spaces (closet, laundry-room) it did not it only showed on the bathroom floor itself which in my estimation shows it was a very recent issue.
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Loss:
$3500
Cons:
  • Very poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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Anonymous
map-marker Spindale, North Carolina
#589834 
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North Carolina Farm Bureau Insurance - Spindale NC - Screwed!

1.0
I paid my auto insurance in person at the Spindale NC branch. When i later came in to pay my homeowners insurance, they said it was already paid. I came to find out they applied my auto payment to my homeowners and admitted fault. They said they could / would fix it. I hear nothing back until i call and i find out the 'home office' said, "tough luck" - they let me know the homeowners was renewed so i should have known that my auto was not renewed! After more than a month of trying to resolve it, and not getting calls back - they would not let me speak to my agent. they said, we'll speak to him for you. now I am left with a DMV penalty, i cant drive for 30 days, and owe hundreds for supplemental insurance for when i was lapsed! I am still a customer - they made me pay to get up to date retroactively to the date i thought i had paid - and they wont talk to me!
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Reason of review:
poor service, refusal to provide services paid for.

Preferred solution: Deliver product or service ordered

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1

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

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Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

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