North American Power Residential Electricity Supply Reviews

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This customer enrolled with us on 11/11/2014 and selected a 12-month $0.0699/kWh fixed rate - not a 6-month term as he claims. As he said, towards the end of his fixed agreement he began shopping around for a new rate plan and ultimately decided to enroll with another supplier. By doing so, he initiated the cancellation process for his account enrolled with us. His enrollment request with his new supplier was only performed within days of the...
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I didn't like
  • Customer service was horrible
  • And the pricing was criminal
#859320
We were deeply disturbed by the claims this gentleman made about what our Customer Care agent told him, and take our customer experience very seriously, so we reviewed the recording of this call to hear exactly what was said. At absolutely no point during the call did our agent tell the customer that our variable rates “would never go higher” than the electric supplier rates in the gentleman’s area. In fact, our agent did not say anything close...
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